Cameron Edmond
New Haven,US
Summary
Results-driven sales professional with a background in healthcare and patient care, seeking to transition into the pharmaceutical sales sector. Equipped with strong relationship-building skills, a proven track record of client satisfaction, and the ability to analyze data to drive business outcomes. Adept at managing client accounts, collaborating with cross-functional
teams, and improving operational efficiencies in healthcare settings.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Elevate Physical Therapy
2021.09 - Current
- Led client relationships, driving a 20% increase in customer retention through personalized service strategies and efficient project management.
- Managed multichannel communication initiatives that reduced appointment errors by 25%, optimizing engagement and patient interaction.
- Spearheaded the development of a reporting system that enhanced operational efficiency by 40% and improved customer satisfaction rates by 30%.
- Collaborated with internal and external stakeholders, ensuring seamless cross-functional communication, which led to a 15% reduction in project completion times.
- Provided strategic recommendations that improved feature adoption by 35%, directly contributing to customer success.
Client Success Specialist
All-American Physical Therapy
2019.12 - 2021.09
- Collaborated with internal teams to enhance patient recovery times, contributing to a 10% improvement through data-driven adjustments in client engagement.
- Managed administrative processes, cutting overhead by 20%, and optimizing workflows for enhanced customer satisfaction.
- Implemented troubleshooting strategies to resolve patient issues, reducing complaints by 15% and boosting clinic efficiency.
- Developed targeted strategies to improve patient engagement, resulting in a 12% increase in positive feedback from clients.
Client Engagement Lead
Pro-Active Physical Therapy
2017.05 - 2019.12
- Managed client relationships and led cross-functional teams to improve client satisfaction and operational processes.
- Coordinated digital marketing efforts for the clinic, contributing to a 30% increase in repeat business through consistent client engagement and outreach strategies.
- Mentored staff and implemented compliance guidelines, increasing compliance rates by 15% and improving the client experience.
- Played a pivotal role in onboarding and training new staff, enhancing productivity by 25%.
Education
Master of Science - Human Performance
Texas Southern University
Houston, TX12.2016
Bachelor of Science - Sports Management
Texas A&M University - Commerce
Commerce, TX05.2015
Skills
- Salesforce
- Microsoft Office Suite
- Project Management
- Digital Strategy
- Client Relationship Management
- Cross-Functional Collaboration
- Multichannel Marketing (Email, Websites, Closed-Loop Marketing)
- Problem Solving
Leadership Experience
Our Hands His Plan Outreach – Houston, TX
Co-Founder
Dec. 2018 – Sept. 2021
- Co-founded a nonprofit aimed at combating homelessness, securing $50K in funding
through targeted campaigns. - Led initiatives to provide resources and support to underserved communities, driving awareness and engagement.
Timeline
Customer Success Manager
Elevate Physical Therapy
2021.09 - Current
Client Success Specialist
All-American Physical Therapy
2019.12 - 2021.09
Client Engagement Lead
Pro-Active Physical Therapy
2017.05 - 2019.12
Master of Science - Human Performance
Texas Southern University
Bachelor of Science - Sports Management
Texas A&M University - Commerce
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