Cameron Ervin
Baltimore,MD
Summary
Accomplished and strategic professional with a proven track record in Human Resource Management and a history of enhancing workforce dynamics through sophisticated analytics and strategic interventions. Instrumental in leveraging HR analytics to proactively manage and improve employee relations, performance management, and organizational compliance. Skilled in mediating complex disputes and fostering a culture of continuous improvement, improving employee engagement and operational efficiencies. Skilled in developing training materials and performance management systems, promoting inclusive, high-performing workplace culture. Committed to implementing HR best practices in alignment with organizational goals and driving business success. Ready to leverage extensive experience in employee relations management and conflict resolution to deliver impactful HR solutions. Experienced with managing HR operations, recruitment, and employee relations.
Overview
7
7
years of professional experience
Work History
Human Resources Generalist II
Amazon
10.2022 - Current
- Leverage HR analytics tools to identify trends in employee turnover and absenteeism, informing targeted strategies for proactive interventions
- Implement metrics-driven approach to monitor and address trends in employee relations issues, enhancing targeted interventions
- Review and participate in determination of unemployment appeal requests based on legal guidelines and individual case factors
- Develop training materials for managers on labor relations best practices, reducing conflict incidents
- Prepare weekly business reports, providing stakeholders with insights on key HR metrics and operational status
- Reduce change saturation among employees by guiding HR leaders to implement cross-functional integration strategies, sequence changes judiciously, and postpone initiatives until employee readiness is ensured
- Reduced workplace conflicts by conducting investigations, mediating disputes, and implementing corrective actions, fostering a harmonious work environment
- Implemented audit procedures, resulting in $123K in cost savings over six months by enhancing oversight of employee management
- Provided comprehensive support for a workforce of 1300 at Amazon, ensuring optimal employee satisfaction and productivity
- Investigated and addressed complaints of harassment, discrimination, and other sensitive issues, collaborating with the legal department to ensure compliance and fair resolution
- Increased EEI score from 56.4% to 79.58%, reflecting significant improvements in employee engagement and satisfaction through strategic HR interventions and data-driven insights
- Implemented performance management systems, promoting culture of continuous improvement and open communication, enhancing overall organizational performance
- Enhanced organizational change capacity by persuading HR leaders to adopt and champion best industry practices, effectively embedding change leadership within HR initiatives and advancing team change competencies
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Navigated complex labor relations matters by working closely with legal counsel when necessary to protect the interests of both the company and its employees.
- Developed comprehensive workforce plans, addressing critical skill gaps and ensuring a robust talent pipeline.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Facilitated successful performance management initiatives for consistent employee growth and development.
- Conducted thorough candidate pre-screenings, ensuring only the most qualified applicants were presented to hiring managers for consideration.
- Facilitated interview training sessions for hiring managers to improve candidate experience during the selection process.
- Developed and executed safety awareness campaigns, promoting a proactive approach to risk identification and mitigation among employees at all levels of the organization.
- Collaborated with management to develop and enforce safety policies and procedures, resulting in a safer work environment.
- Created a culture of accountability within the organization by enforcing strict adherence to safety guidelines and fostering open communication among employees regarding concerns or incidents.
Human Resources Generalist I
Amazon
04.2022 - 10.2022
- Maintained accurate personnel records, safeguarding sensitive information through strict confidentiality protocols.
- Facilitated effective communication between employees and management through transparent channels.
- Handled exit interviews professionally, gathering valuable feedback to improve organizational culture.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Set up orientations and initial training for new employees.
- Created job descriptions on boards for vacant jobs.
- Helped employees register for benefits programs using online portals.
- Set and adjusted to schedules to maintain optimal coverage and service levels. Conducted exit interviews with terminated employees.
- Organized company-wide training sessions to enhance employee skills and knowledge.
- Converted employee status from temporary to permanent.
- Monitored and analyzed employee satisfaction survey results.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Held monthly one on ones with managers.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Responded to employee inquiries regarding benefits and other HR topics.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Managed overtime, shift swaps, breaks and PTO requests.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
- Verified employee I9 documents.
Financial Services Representative
Toyota Financial Services
01.2021 - 01.2022
- Employed consultative techniques to discern customer needs accurately, enabling strategic referrals to business partners that enhanced service delivery and customer satisfaction
- Delivered exceptional customer service to internal and external clients, driving business success and maximizing customer satisfaction across all interactions
- Achieved high satisfaction rating by resolving issues in single interaction, streamlining customer support, and boosting efficiency
- Managed daily opening and closing operations, aligning with stringent customer service standards to ensure seamless business functioning and client satisfaction
- Led customer service initiatives, reducing customer wait times by 78%, enhancing service efficiency and customer experience
- Coordinated diligently with compliance departments to guarantee that all client interactions and transactions adhered to regulatory standards, ensuring ethical and compliant business practices
Licensed Insurance Agent
Real Page
01.2020 - 01.2021
- Obtained underwriting approval efficiently by meticulously completing applications for coverage, ensuring compliance with all requirements
- Fostered robust client relationships by providing comprehensive consultations and identifying optimal insurance solutions in alignment with specific needs and financial scenarios
- Exceeded corporate sales quotas by 33% through strategic selling techniques and keen focus on monthly policy sales goals
- Assessed client needs and financial situations through attentive listening and detailed fact-finding appointments, tailoring insurance solutions to meet individual requirements
- Negotiated effectively with insurance underwriters to secure improved coverage options and more favorable rates for clients, enhancing client satisfaction and loyalty
Licensed Insurance Agent
Goosehead Insurance Agency
01.2020 - 12.2020
- Delivered concierge/white-glove service, ensuring seamless end-to-end resolution of all client matters including servicing, billing, and maintenance of home and auto insurance policies
- Resolved client complaints and managed account retention effectively, reducing cancellations and consistently generating cross-sell leads and upselling coverage
- Assessed clients' financial needs by reviewing existing coverage and strategically aligning new insurance products and services with long-term goals
- Added complex additions and alterations to multimillion-dollar commercial accounts and risk portfolios, enhancing client satisfaction and portfolio value
- Engaged in continuous professional development through attending insurance industry workshops and continuing education courses to stay abreast of market trends and regulations
- Managed a diverse book of business, adeptly adapting to changing client needs and maintaining comprehensive knowledge across multiple lines of insurance products
- Ensured optimal client service by removing barriers and delivering solutions, addressing wide range of issues from policy maintenance to complex account adjustments
Licensed Commercial Insurance Agent
Liberty Mutual Insurance
01.2018 - 01.2020
- Simplified complex insurance policy concepts, explaining in easy-to-understand terms to enhance client comprehension and decision-making
- Provided detailed information about insurance products, guiding clients through intricacies of binding coverage
- Conducted annual policy reviews to update client information and ensure coverage continued to meet evolving needs
- Analyzed risk factors for each client to recommend appropriate coverage levels, ensuring tailored protection against potential losses
- Educated clients on insurance policies and procedures, empowering with knowledge to navigate coverage effectively
- Demonstrated robust problem-solving skills in challenging negotiation scenarios with carriers/clients, securing favorable outcomes
- Maintained high professionalism and ethical standards, adhering to all applicable regulations and industry guidelines
- Optimized policy renewal process, reviewing policies prior to expiration for enhancing customer experience and coverage
- Leveraged advanced analytical skills to evaluate and compare policy options, ensuring clients receive best value for insurance
Education
Bachelor of Business Administration - Human Resources Management
Southern New Hampshire University
Portsmouth, NH10.2022
Skills
- Change Management Processes
- Strategic Workforce Planning
- Conflict Resolution Facilitation
- Performance Evaluation
- Client Retention Strategies
- Professional Development
- Cross-Departmental Engagement
- Dispute Resolution Proficiency
- Skilled in Navigating Applicant Tracking Systems
- Recruitment Sourcing
Timeline
Human Resources Generalist II
Amazon
10.2022 - Current
Human Resources Generalist I
Amazon
04.2022 - 10.2022
Financial Services Representative
Toyota Financial Services
01.2021 - 01.2022
Licensed Insurance Agent
Real Page
01.2020 - 01.2021
Licensed Insurance Agent
Goosehead Insurance Agency
01.2020 - 12.2020
Licensed Commercial Insurance Agent
Liberty Mutual Insurance
01.2018 - 01.2020
Bachelor of Business Administration - Human Resources Management
Southern New Hampshire University
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