- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Music
- Acting and Theater
- Gym Workouts
- Volunteering
- Outdoor Recreation
- Hiking
- Camping
Cameron Hess
Cambridge
Summary
A hard worker with a solid background in delivering exceptional customer service. Proven ability to manage high-volume environments while ensuring guest satisfaction. Demonstrated strong communication and problem-solving skills in fast-paced settings. Quick to learning new things, great with customer relations, and a strong team-player.
Overview
6
6
years of professional experience
Work History
Back of House/Front of House Employee
Wings Over Athens
Athens, OH
04.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Resolved customer inquiries and complaints swiftly, enhancing guest satisfaction levels.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Collaborated with kitchen staff to ensure timely food delivery and quality presentation.
- Implemented process improvements that reduced wait times during peak hours.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Busser/Stocker
Deep Cut Tavern
Cambridge, OH
05.2022 - 12.2024
- Maintained a clean dining area and organization of dining areas to consistently enhance guest experiences.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Worked efficiently with kitchen staff to ensure timely delivery of food orders.
- Supported bar staff in maintaining inventory levels of food, drink, dishes, etc,.
- Trained new bussers on restaurant protocols and best practices, fostering a cohesive work environment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Cashier
Riesbeck's Food Markets
Cambridge, OH
08.2020 - 08.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent, personalized customer service, addressing questions and problems, and resolving them with ease and enthusiasm.
- Maintained accurate cash drawer balances throughout shifts to ensure financial integrity.
- Collaborated with team members to enhance operational workflows during peak hours.
- Promoted store loyalty programs to customers, increasing participation rates effectively.
- Built relationships with customers to encourage repeat business.
Education
Bachelor's in Fine Arts - Acting/Theatre
Ohio University
Athens OH05-2026
High School Diploma -
Buckeye Trail High School
Old Washington, OH05-2022
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Multitasking and organization
- Phone etiquette
- Cash handling proficiency
- Professional appearance
- Attention to detail
- Table setting expertise
- Up-selling strategies
- Point of sale systems
Interests
Timeline
Back of House/Front of House Employee
Wings Over Athens
04.2024 - Current
Busser/Stocker
Deep Cut Tavern
05.2022 - 12.2024
Cashier
Riesbeck's Food Markets
08.2020 - 08.2022
Bachelor's in Fine Arts - Acting/Theatre
Ohio University
High School Diploma -
Buckeye Trail High School