Cameron Jeffery
Gainesville,VA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Cabela's
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Shift Leader
McDonald's
10.2022 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
Associate of Applied Science - Business Administration
North Virginia Community College
Manassas, VA06.2024
High School Diploma -
Battlefield Highschool
Haymarket, VA06.2022
Skills
- Presenting Solutions
- Gift Wrapping Boxes
- Customer Service and Assistance
- Correcting Discrepancies
- Exceptional Communicator
- Inbound and Outbound Calling
- Customer Service
- Customer Relationship Management
- Merchandise Upselling
- Complaint Escalation
Timeline
Shift Leader
McDonald's
10.2022 - 07.2023
Customer Service Associate
Cabela's
08.2022 - Current
Associate of Applied Science - Business Administration
North Virginia Community College
High School Diploma -
Battlefield Highschool
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