Dependable professional with a strong background in customer service and technical knowledge. Known for proven problem-solving abilities and a collaborative approach to achieving operational excellence in the automotive industry.
Overview
20
20
years of professional experience
Work History
Lead Technician
Safelite Auto Glass
Las Vegas, NV
10.2021 - Current
Supported store manager in overseeing daily operations and optimizing workflow.
Supported fellow technicians during glass installation, handling complex jobs.
Processed inventory returns, quality assurance claims, received incoming stock, as well as assisted store manager during inventory.
Assareted customers with getting quotes and scheduling, verifying that the correct part and hardware is on the work order.
Inspected vehicles that have returned for a warranty, verifying their concerns, as well as verifying that the problem no longer persists.
Performed tasks as a glass installation technician, replacing various glass components on the vehicle.
Automotive Technician
Chapman Chrysler Jeep
Henderson, NV
06.2015 - 06.2020
Resolved customer concerns detailed in the work order through the application of various tools and diagnostic software to determine the cause of the issue.
Performed repairs on engine, suspension/chassis, braking, a/c, and electrical systems.
Performed routine scheduled maintenance on vehicles, such as oil changes, fluid flushes, and filter changes.
Performed diagnostics of vehicle noise, with fixes ranging from interior panels or clips, to worn or dry suspension bushings.
Lube Technician
Sun Auto Service
Henderson, NV
02.2014 - 06.2015
Performed routine oil changes and fluid checks to ensure vehicle efficiency.
Conducted inspections of engine components and systems for optimal performance.
Maintained cleanliness and organization of service areas and tools to enhance safety.
Assisted in training new technicians on proper lubrication techniques and safety protocols.
Retail Stock Associate
St. Johns Knits
Las Vegas, NV
07.2011 - 12.2012
Received and unloaded incoming stock, replenishing the sales floor as needed, and hanging the remaining items in the stock room.
Shipped customer's orders to their homes, verifying that all items in their order are accounted for.
Performed cashier duties as needed
Trained new and seasonal stock associates on performing daily tasks.
Assisted customers on the sales floor with questions about an item, checking inventory for more items or different sizes.
Retail Stock Associate
White House Black Market
Las Vegas, NV
03.2009 - 07.2011
Monitored inventory systems for accuracy, identifying discrepancies and implementing corrective measures.
Organized and restocked merchandise on sales floor to maintain optimal inventory levels.
Collaborated with team to improve product placement and enhance customer shopping experience.
Trained new associates on stock procedures and company policies to ensure compliance and efficiency.
Produce Clerk
Albertsons
North Las Vegas, NV
09.2006 - 11.2008
Ensured freshness and quality of produce through regular inspection and rotation.
Assisted customers with product selection, enhancing shopping experience and satisfaction.
Maintained cleanliness and organization of produce department.
Assisted management with floor layout and display changes.
Prepared and weighed fresh cut fruit to be sold in containers.
Education
Automotive Technology - Automotive Technology
Wyoming Technical Institute
Laramie, WY
09-2013
High School Diploma -
Mojave High School
North Las Vegas, NV
06-2007
Skills
Inventory management
Knowledgeable in SV2 programs and related software