Cameron Lacy
Forney
Summary
Detail-oriented operations and service leader with 10+ years of experience in lab coordination, account management, and team logistics. Proven ability to streamline workflows, boost departmental revenue, and reduce process turnaround times. Strong technical aptitude and administrative efficiency with a preference for back-end, non-customer-facing roles. Adept at managing high-volume schedules, documentation, and cross-team communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Aldinger Co.
Dallas
03.2021 - Current
- Coordinate and execute the processes for the calibration laboratory to function.
- Create estimates for anticipated work to be completed by the calibration lab.
- Check-In the orders received by S&R within 24 hours within receipt.
- Facilitating any subcontracted work (For items we cannot calibrate) with one of our vendors.
- Overseeing the workflow and assignment of orders to the labs calibration technicians based on their experience.
- Coordinated with other departments within the organization regarding any changes or updates related to services offered.
- Communicate with customers via phone and email regarding all lab related correspondence.
- Follow up with customers on missing payment, or other technical information.
- Performing quality control checks on all orders leaving the lab.
- Recall primary and secondary standards for calibration.
- During my time at Aldinger I assured the lab revenue improved between 15% - 20% each of my years there, as well as lowering our process turnaround time by 30% - 40%.
Account Manager
State Cleaning Solutions
Forney
05.2018 - 07.2020
- Maintain a monthly scheduled visit to my 120 accounts and provide service to each of them.
- Performed preventative maintenance on Dishwasher and Laundry Detergent systems
- Perform cold sales visits to potential customers
- Installing machines for new customers and explaining their operations.
- Maintained customer stock and inventory of our supplied products.
- Upsell customers with new ancillary products for a higher income.
- Collecting payment via cash, card, or check for the account, and working with customers to maintain a zero balance.
- Maintaining my company vehicle including preventative care and making sure it was properly stocked with supplies and repair parts.
- Travel up to 4 hours for customer visits.
- Participate in the 'On-Call' rotation for one week out of each month.
- I was awarded Rookie of the Year for my first year with the company, having outperformed my other associates nation-wide.
Production Assistant
Phillips Home Improvement
Plano
08.2015 - 03.2018
- Act as a main point of contact between the office and our contracted laborers or the customers we serviced.
- Maintain the work schedule and payroll for our 25 different crews.
- Maintain the schedules of our 30 sales reps.
- Relay any updates or delays on the work with the customers.
- Manage warehouse organization and inventory.
- Drive our company owned truck for the crews to use in special circumstances.
- Act as a backup IT assistant, and general office labor when needed.
- Performed general office duties such as answering phones, filing paperwork.
Education
Diploma -
Forney High School
Forney, TX05.2010
Some College (No Degree) -
Collins County Community College
Plano, TXSome College (No Degree) -
Trinity Valley Community College
Terrell, TXSkills
- Workflow Optimization & Scheduling
- Service Operations & Logistics
- Quality Assurance & Inventory Management
- Technical Teoubleshooting & Documentation
- CRM & Record Keeping
- Strong Typist: 80wpm @ 96% Accuracy
- Leadership, Training, & Mentoring
- Light IT Support
Certification
Driver's License
Hobbies and Interests
Technology and its advancements.
Languages
English, Fluent
Spanish, minimal
American Sign Language, minimal
Hobbies
- Music Theory, learning new instruments, and performing self-composed music.
- I am an experienced Dungeon/Game Master. I host nights where me and friends play tabletop RPG's
- A personal interest in technology and it's advancements. Staying on top of the modern tech and development of AI
Timeline
Assistant Service Manager
Aldinger Co.
03.2021 - Current
Account Manager
State Cleaning Solutions
05.2018 - 07.2020
Production Assistant
Phillips Home Improvement
08.2015 - 03.2018
Diploma -
Forney High School
Some College (No Degree) -
Collins County Community College
Some College (No Degree) -
Trinity Valley Community College