Cameron Landry
Baytown
Summary
Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Overview
1
1
year of professional experience
Work History
Guest Service Representative
City of Baytown, Texas
03.2023 - 08.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Greet and welcome guests with a friendly, professional attitude.
- Provide accurate information about park attractions, policies, promotions, and services.
- Handle guest inquiries, complaints, and concerns efficiently and with empathy.
- Assist with ticket sales, wristband distribution, locker rentals, and season pass processing.
- Monitor guest areas for safety and cleanliness, reporting any issues to management.
- Coordinate with other departments such as lifeguards, maintenance, and food services to ensure smooth park operations.
- Maintain a clean and organized work area, including kiosks or information booths.
- Assist with lost and found services and handle lost child procedures.
- Uphold water park safety and behavioral rules to ensure guest well-being.
Education
Bachelor of Science - Kinesiology
Louisiana State University
Baton Rouge, LA05-2028
Skills
- Customer service
- Flexible schedule
- Complaint handling
- Guest orientation
- Food and beverage area setup
- First aid training
- Inventory monitoring
- Teamwork and collaboration
- Active listening
- Reliability
- CPR certified
- Customer assistance
Timeline
Guest Service Representative
City of Baytown, Texas
03.2023 - 08.2024
Bachelor of Science - Kinesiology
Louisiana State University
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