Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareEngineer
Cameron Mastro

Cameron Mastro

Albany,NY

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Account-manager

Xerox
01.2016 - 11.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

Digital Media Coordinator

Brandxads
07.2016 - 12.2017
  • Enhanced brand awareness by developing and executing strategic digital marketing campaigns.
  • Boosted social media engagement with creative and interactive content tailored to target audiences.
  • Managed multiple projects simultaneously, ensuring timely delivery of high-quality work within budget constraints.
  • Collaborated with cross-functional teams to develop cohesive branding strategies and messaging across all digital platforms.
  • Optimized website performance through regular updates, SEO tactics, and user experience improvements.
  • Suggested effective technology for new health record and file management systems.
  • Researched and developed new campaigns across multiple channels.

Waitress

The Boatyard Grill
09.2012 - 06.2016
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.

Food Runner/Hostess

Ravenswood
09.2011 - 07.2012
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
  • Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported restaurant marketing efforts through effective social media engagement and promotional event planning.
  • Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
  • Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.

Education

Bachelors Of Science - Marketing And Management Minor in Legal Studies

Ithaca College
Ithaca, NY
2016

Diploma -

Shenendehowa High School
Clifton Park, NY
06.2012

Clear Lake High School
Houston, TX
2010

Skills

  • Strong Lead Development Skills
  • Selling Advertising
  • Strategic Planning
  • New Account Creation
  • Product and Service Sales
  • Account Management
  • Sales Tactics
  • CRM Software
  • Excellent Communication Skills
  • Revenue Growth
  • Sales Reporting
  • Networking Skills
  • Employee Mentoring
  • Customer Satisfaction
  • Sales
  • Marketing
  • Upselling

Certification

  • First Aid/CPR Certified

Timeline

Digital Media Coordinator

Brandxads
07.2016 - 12.2017

Account-manager

Xerox
01.2016 - 11.2023

Waitress

The Boatyard Grill
09.2012 - 06.2016

Food Runner/Hostess

Ravenswood
09.2011 - 07.2012

Bachelors Of Science - Marketing And Management Minor in Legal Studies

Ithaca College

Diploma -

Shenendehowa High School

Clear Lake High School

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