Cameron Miller

Dynamic IT support and technical operations professional with over 5 years of experience in electronics repair, helpdesk support, and multi-unit management. Advanced from repair technician to multi-store manager, achieving a remarkable 165% increase in monthly revenue at a single location (from $30K to $80K) and developing a technician training program implemented across more than 10 locations company-wide. Manufacturer-certified (Level 2+) in Apple, Samsung, Google, Microsoft, Dell, and Motorola, complemented by hands-on expertise in board-level microsoldering, system diagnostics, and cross-platform support (Windows, macOS, ChromeOS, Android). A unique blend of technical acumen and operational leadership drives efficiency and growth through a finance-focused approach.

Revenue & Business Growth

• Scaled a single store's monthly revenue from $30K to $80K (~165%) through operational restructuring, staff coaching, and performance optimization.
• Grew accessory revenue from $3K to $10K/month through improved sales execution and team coaching.
• Took on full P&L ownership of one store plus operational oversight of a second.

Leadership & Program Building

• Progressed from Assistant Manager/Repair Technician to Store Manager to Multi-Unit Store Manager.
• Developed and deployed a technician training program adopted across 10+ locations company-wide.
• Created the price sheet used across Georgia and Florida stores.
• Authored the company handbook for Georgia and Florida stores.
• Implemented structured training and performance systems that reduced repair cycle times and increased technician output.

Operations & Processes

• Standardized diagnostic and repair workflows across two locations, improving consistency, turnaround time, and quality control.
• Enforced standardized repair processes that improved accuracy, efficiency, and customer satisfaction scores.
• Reduced inventory shrink by 50% through improved tracking, organization systems, and team accountability.

Technical & Certifications

• Earned manufacturer certifications (Level 2+) across Apple, Samsung, Google, Microsoft, Dell, Motorola, WISE, plus Asurion Repair Certification.
• Built expertise in board-level microsoldering and system diagnostics.
• Supported manufacturer-compliant repairs across Samsung, Google, Microsoft, Dell, and Apple devices.
• Performed battery replacements across a wide product range (automotive, key fobs, watches, smartphones, boats, motorcycles).

• Asurion Repair Certification
• Apple Level 2+
• Dell Level 2+
• Google Level 2+
• Microsoft Level 2+
• Motorola Level 2+
• Samsung Level 2+
• WISE Level 2+