Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training. Sets example for work ethic, punctuality and quality.
Overview
13
13
years of professional experience
Work History
Truck Driver
Acorn Distributors Inc.
05.2024 - Current
Delivering janitorial and food service supplies statewide, ensuring timely service.
Transported hazardous materials in compliance with safety regulations.
Interacted with diverse customer base to address needs and build relationships.
Maintained accurate delivery records and managed route logistics efficiently.
Seasonal Delivery Driver
UPS
11.2023 - 05.2024
Operated as UPS delivery driver throughout 2024 holiday season.
Maintained accurate records of deliveries and pickups for tracking purposes.
Heating Dept Team Lead
Hayward Distributing Company
11.2022 - 11.2023
Supervised team of 4 employees, coordinating daily operations involving receiving, inventory cycle counts, picking, packing and shipping parcels, and freight orders.
Implemented safety protocols to maintain a secure working environment.
Quality Assurance
Chipotle Inc.
08.2021 - 10.2022
Delivered IT support to corporate and restaurant employees, addressing hardware and software issues.
Conducted quality assurance reviews of existing software applications to ensure optimal performance.
Machine Operator
Amazon CMH4
03.2020 - 07.2021
Conducted heavy machine operations, contributing to effective high-volume packing strategies.
Enhanced productivity in high-volume packing through precise machinery handling.
Quality Assurance
Jinx! Agency LLC.
03.2019 - 01.2020
Managed testing and launch phases for worldwide retail site as content owner.
Identified, logged, and resolved front-end bugs during User Acceptance process.
Worked closely with stakeholders to ensure project objectives were met.
Quality Assurance
Exceptional Innovation Company LLC.
11.2013 - 01.2019
Collaborated with developers to identify and resolve software defects effectively.
Participated in requirement analysis meetings to ensure comprehensive test coverage.
Designed and executed test cases based on project requirements and specifications.
Crisis Counselor
Community Counseling & Crisis Center
08.2012 - 07.2013
Performed crisis intervention and risk assessment during third shift, three nights weekly.
Created safety plans tailored to individual client needs.
Provided resource referrals to enhance access to community services.
Maintained comprehensive documentation of services rendered for review and analysis.
Provided emotional support through active listening and empathetic communication.
Coordinated referrals to community resources for ongoing support services.
Documented client interactions accurately in electronic health record systems.