Dedicated server with exceptional customer service skills, adept in cash handling and food safety practices. Proven ability to enhance guest experiences and train team members effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
El Palacio
Kingman, AZ
07.2025 - Current
Provided exceptional customer service by promptly addressing guest inquiries and concerns.
Collaborated with kitchen staff to ensure timely and accurate order delivery.
Managed multiple tables efficiently, maintaining a high level of attentiveness during busy shifts.
Trained new servers on restaurant protocols and service standards, fostering teamwork and consistency.
Implemented suggestions for menu improvements based on customer feedback, enhancing overall dining experience.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Manager
Five Guys
Kingman, AZ
01.2024 - 06.2025
Led daily operations to ensure adherence to quality and service standards.
Trained and mentored team members to enhance performance and efficiency.
Implemented inventory management practices to minimize waste and optimize stock levels.
Supervised staff schedules, ensuring adequate coverage during peak hours.
Cross-trained existing employees to maximize team agility and performance.
Improved marketing to attract new customers and promote business.
Crew Member
Five Guys
Kingman, AZ
06.2023 - 01.2024
Provided exceptional customer service in fast-paced environment.
Operated kitchen equipment and maintained food safety standards.
Collaborated with team to ensure timely order preparation and delivery.
Assisted in training new crew members on operational procedures.
Provided excellent customer service by greeting customers and meeting quality expectations.
Cleaned and maintained all areas of restaurant to promote clean image.
Became familiar with products to answer questions and make suggestions.
Maintained cleanliness and organization of dining area, leading to improved customer experiences.
Fostered positive team environment by assisting coworkers during rush periods.
Kept kitchen, counter and dining areas cleaned and sanitized.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Server
Armando Jimenez
Kingman, AZ
04.2019 - 08.2022
Managed daily diner operations, ensuring smooth workflow and customer satisfaction.
Trained new staff on food preparation and service standards to enhance team performance.
Implemented inventory management practices, reducing waste and optimizing supply levels.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Paid attention to detail while completing assignments.