Crew Member
Wendy’s
Riverview, Florida
12.2025 - Current
Operational Excellence and Efficiency
- Executes seamless closing operations during high-intensity 10- to 12-hour shifts, ensuring facility security and equipment maintenance.
- Optimizes drive-thru performance by managing headset communications and window service to consistently meet or exceed 'Speed of Service' (SOS) targets.
- Demonstrated advanced multitasking by balancing rigorous sanitation schedules with high-volume order fulfillment during late-night peak hours.
- Coordinated team workflows to minimize service delays and maximize throughput during the busiest transition periods.
Financial Accountability and Compliance
- Managed cash transactions and register reconciliation with 100% accuracy, tracking staff registers, and aligning inventory with daily purchases.
- Enforced strict HACCP and food safety protocols, ensuring total compliance with health department regulations, and passing all internal quality audits.
- Monitored inventory and temperature logs meticulously to prevent waste and guarantee the highest quality of food standards for every customer.
- Systematized supply organization, restocking workstations to boost overall team productivity, and reduce prep time.
Leadership and Customer Relations
- Cross-trained in all workstations (prep, grill, and front-of-house), serving as a versatile team member capable of filling critical gaps during staffing shortages.
- Mentored and trained new hires on POS systems, menu technicalities, and standard operating procedures to maintain service consistency.
- Resolved complex customer complaints with professionalism and empathy, turning negative experiences into opportunities for brand loyalty.
- Delivered exceptional service in a fast-paced environment, maintaining a calm and helpful demeanor under extreme pressure.