Cameron Polfus
Island Resort and Casino
Escanaba,MI
18
years of professional experience
Bar Manager who brings team supervision, staff training, and incident control experience from high-traffic resort and hospital-adjacent settings. Supports safe, guest-focused service by resolving 95% of issues on shift through calm escalation handling, coordination with law enforcement, and clear direction for frontline staff. Well positioned to keep public-facing operations organized, consistent, and responsive in busy hospitality environments.
Work History
Security Supervisor
2 Years 2 Months- Conducted weekly [number] security inspections to identify vulnerabilities and support safer operations across the property.
- Supervised a team of 15 security personnel during shifts, maintaining coverage and accountability across assigned posts.
- Developed training programs for new security staff on emergency response procedures and safe on-site practices.
- Coordinated with law enforcement agencies to strengthen incident response and align security strategies with community needs.
- Enforced safety and security procedures to keep personnel aligned with property standards and operational expectations.
- Applied de-escalation techniques to resolve conflicts calmly and maintain a secure environment for staff and guests.
- Documented incident reports and safety observations to support follow-up actions and improve shift communication.
Assistant Security Supervisor
6 Years 1 Month- Supervised 10 security personnel regularly, reinforcing protocols, coaching performance, and supporting daily shift coverage.
- Coordinated patient transport for up to 6 patients daily across the state and surrounding areas.
- Conducted regular site inspections to identify security risks, vulnerabilities, and corrective actions before incidents escalated.
- Directed incident response efforts, coordinating timely communication and resolution across security teams and involved parties.
- Monitored violent and abusive patients, applying de-escalation techniques and assisting with restraints when situations required intervention.
Bar/Security Manager
3 Years 5 Months- Supervised bar and security staff during nightly operations, balancing service needs with safety procedures.
- Enforced house rules and safety policies to maintain a controlled environment for guests and staff.
- Handled guest disputes calmly and redirected situations before they disrupted operations.
- Directed patrols through the venue to monitor behavior, entrances, and common problem areas.
- Maintained access control at the door and restricted entry when guests did not meet policy requirements.
- Trained security personnel on emergency response, venue procedures, and workplace violence prevention.
- Monitored crowd conditions and adjusted staffing placement to support safe bar operations.
- Responded to disturbances and safety concerns using sound judgment and steady communication.
- Reviewed shift conditions and identified security risks that could affect guests, staff, or property.
- Coordinated with bar staff to keep service moving while addressing safety concerns promptly.
- Observed guest behavior and intervened early when situations showed signs of escalation.
- Maintained a professional presence at the door, floor, and back-of-house areas throughout busy shifts.
- Supported daily opening and closing routines by verifying safety conditions and securing the venue.
Eagle First Responder
2 Years 10 Months- Handled 5-10 emergency calls weekly, assessing urgent situations and delivering immediate support.
- Administered first aid and CPR in high-pressure environments, supporting patient safety and comfort during emergencies.
- Coordinated patient transfers with medical teams, helping move care forward efficiently and safely.
- Conducted thorough scene assessments to identify hazards and prioritize response actions effectively.
- Led post-incident debriefings to review performance and identify opportunities for improvement.
- Applied calm judgment under pressure while coordinating emergency response activities across shifting situations.
19D Cavalry Scout
2 Years 10 Months- Conducted reconnaissance missions to gather intelligence on enemy movements and terrain.
- Operated advanced surveillance equipment to assess battlefield conditions and inform strategic decisions.
- Collaborated with team members to develop tactical plans based on gathered intelligence and analysis.
- Trained junior scouts in field operations, navigation, and mission planning.
Education
High School Diploma
Skills
Team leadership
Staff management
Shift supervision
Training program development
Emergency response
Incident investigation
De-escalation techniques
Risk assessment
Safety and security procedures
Policy enforcement
Access control procedures
Incident reporting
Workplace violence prevention
Crowd control
Documentation management
Timeline
Security Supervisor
Island Resort and Casino
10.2024 - 12.2026Read More
Assistant Security Supervisor
Delta Force Security Services
09.2018 - 10.2024Read More
Bar/Security Manager
Ernies Irish Pub
08.2014 - 01.2018Read More
Eagle First Responder
US Army
01.2009 - 11.2011Read More
19D Cavalry Scout
US Army
01.2009 - 11.2011Read More
Bark River-Harris School
High School Diploma
Read More