CAMERON RICHARDSON
Learning And Development Program Manager
Saratoga Springs,UT
Summary
Dynamic and results-oriented Learning and Development Program Manager with a proven track record of driving impactful learning initiatives across diverse organizational settings. With expertise in crafting and implementing comprehensive training programs, I have consistently delivered measurable improvements in employee performance, operational efficiency, and client satisfaction.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Senior Training Specialist
Included Health
4 2023 - Current
- Led design and development of training content utilizing instructional design methodologies including: eLearnings, training decks, various multimedia, and participant guides.
- Managed development of remote-first training programs for 40+ institutional clients resulting in a 14% increase in quality scores.
- Facilitated training programs using a blended model of vILT trainings and eLearnings to groups of 10 to 25 in-house and BPO agents.
Learning and Development Lead
Coinbase
06.2021 - 01.2023
- Designed, delivered, and managed a net new, global new hire onboarding training program through which over 600 full time employees and BPO agents were trained.
- Led creation and implementation of nesting and remediation programs for institutional operations, resulting in a 26% increase in CSAT scores.
- Developed and implemented a workflow intake system that streamlined L&D productivity and created a system to track dozens of stakeholder requests.
- Led compliance training presentations with government monitor groups.
Learning and Development Coach
LendingClub
08.2019 - 06.2021
- Developed and led nesting development programs which directly led to an increase of 13% in total certification metric rates.
- Analyzed learning program data to develop benchmark recommendations and presented to stakeholders on data findings.
- Created program material for business process outsourcing partner sites and trained on that material to allow for a headcount capacity increase of over 50%.
- Led innovations to enhance reporting/recording systems in centralizing dozens of data and reporting sources for Learning and Development.
Education
Bachelor of Science - Political Science
Utah State University
Logan, UT 08.2010 - 12.2018
Skills
Project Management
undefinedTimeline
Learning and Development Lead
Coinbase
06.2021 - 01.2023
Learning and Development Coach
LendingClub
08.2019 - 06.2021
Bachelor of Science - Political Science
Utah State University
08.2010 - 12.2018
Senior Training Specialist
Included Health
4 2023 - Current
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