Highly driven Property and Project Management Professional with a comprehensive background in customer relations, operational oversight, and capital project execution. Demonstrating a deep understanding of resident/client expectations, strategic insight into business operations, and financial performance. Proven track record of successfully managing capital projects from inception to completion, on time and within budget. Skilled in financial planning, budget forecasting, and cost analysis, with a proactive approach to maximizing income and operational efficiency.
Work History
Multi-Site Property Manager
3 Years
Drucker & Falk | 2023.06 - Current
Oversee daily operations across multiple communities, aligning site execution with portfolio goals for occupancy, collections, resident satisfaction, compliance, and asset performance.
Analyze weekly and monthly KPIs including occupancy, traffic, renewals, delinquency, concessions, and budget variances; communicate performance trends to regional leadership and ownership.
Partner on budget control, capex planning, and renovation execution by coordinating vendor bidding, scope review, invoice tracking, scheduling, and project follow-through.
Resolve escalated operational issues while reinforcing policy compliance, audit readiness, and cross-functional execution that supports long-term property performance.
Director Of Property Management
6 Months
Pelican Development LLC | 2024.12 - 2025.06
Spearheaded the management of a diverse portfolio overseeing all construction projects, property management, ensuring operational efficiency, and asset value growth.
Conducted financial due diligence and market analysis to inform investment decisions and support successful acquisitions.
Oversaw integration of newly acquired properties into management systems and helped develop post-acquisition improvement strategies, leading to rent growth and improved asset value.
Directed annual budgeting, forecasting, and capex planning, aligning operations with ownership goals and investment strategies.
Multi-Site Property Manager
1 Year 5 Months
Brazos Residential Management | 2023.07 - 2024.12
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Supported operations management, sales, and marketing efforts to increase revenue and overall financial growth.
Developed and implemented marketing strategies to increase occupancy rates.
Community Director
2 Years 11 Months
RangeWater Real-estate | 2020.08 - 2023.07
Oversaw monthly collections and maintained high payment rates by building positive relationships with clients & vendors.
Met with clients & residents to gather information and develop effective solutions.
Tracked and drafted daily, weekly, and monthly financial reports for capital investors and upper-level management.
Promoted from Marketing Representative to Assistant Director on 01/2021, Promoted from Assistant Director to Community Director on 05/2021.
Employee Benefits & Sales Consultant
2 Years 5 Months
American Family Life Assurance Company | 2019.05 - 2021.10
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Built relationships with clients through active listening and personable talents to provide excellent service.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Marketing Consultant
4 Months
Acquire Marketing | 2020.04 - 2020.08
Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
Aquatics Manager
2 Years 4 Months
Fitness Connection | 2016.04 - 2018.08
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Conducted scheduled and impromptu evaluations to assess work performance.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
1 Year
ECU CRW | 2017.01 - 2018.01
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Education
Bachelor of Science - Marketing & Communications
East Carolina University | Greenville, NC | 2020-01
Ecu Men’s Lacrosse - College of Business - Student Leadership Board
Associate of Arts - Liberal Arts and General Studies
Pitt Community College | Winterville, NC | 2017-12
Bachelor of Science - Business Communications
Inc St. Andrews University | Laurinburg, NC | 2014-01
Attended and Transferred for Better Education. Received Student Athletic Scholarship for Lacrosse
Skills
Marketing Program Development
Operational Reporting
Adaptability
Customer Needs Analysis
Market Positioning
Staff Recruitment and Hiring
Risk Management
Real Estate Acquisitions
Budgeting and Allocation
Deal Sourcing & Evaluation
Lead Prospecting
Data Visualization
Proficient in all MS
Excel
and Property Management Software Programs
Operational efficiency
Timeline
Director Of Property Management
Pelican Development LLC
2024.12 - 2025.06Read More
Multi-Site Property Manager
Brazos Residential Management
2023.07 - 2024.12Read More
Multi-Site Property Manager
Drucker & Falk
2023.06 - CurrentRead More
Community Director
RangeWater Real-estate
2020.08 - 2023.07Read More
Marketing Consultant
Acquire Marketing
2020.04 - 2020.08Read More
Employee Benefits & Sales Consultant
American Family Life Assurance Company
2019.05 - 2021.10Read More
Customer Service Representative
ECU CRW
2017.01 - 2018.01Read More
Aquatics Manager
Fitness Connection
2016.04 - 2018.08Read More
Inc St. Andrews University
Bachelor of Science from Business Communications
Read More
Pitt Community College
Associate of Arts from Liberal Arts and General Studies
Read More
East Carolina University
Bachelor of Science from Marketing & Communications