Open To Work
Cameron Roberson
Abingdon,MD
Work Preference
Summary
Customer-focused professional with extensive experience in customer service roles. Recognized for delivering exceptional client support and achieving high customer satisfaction and loyalty. Strong communication and problem-solving skills enable effective multitasking. Proven ability to enhance operational processes, significantly improving the overall customer experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Robert Half International
Baltimore, MD
03.2026 - Current
- Resolved customer complaints by identifying issues and implementing effective solutions, leading to improved customer retention.
- Assisted customers with inquiries, concerns, and requests across phone, email, chat, and in-person interactions, enhancing customer satisfaction.
- Provide accurate information about products, services, policies, and company procedures.
- Process orders, returns, exchanges, refunds, and account updates in accordance with company guidelines.
- Maintained detailed and accurate customer records using CRM and database systems, ensuring data integrity for efficient service delivery.
Direct Support Professional
Private Household
Abingdon, MD
12.2025 - Current
- Coordinated scheduling and daily support activities, enhancing time management efficiency.
- Implemented personalized care plans, resulting in a 15% improvement in patient well-being and satisfaction.
- Communicated with healthcare providers for seamless updates and continuity of care, improving patient satisfaction.
- Cultivated strong relationships with patients and families, fostering trust and cooperation.
- Maintained accurate records and documentation, achieving 100% compliance with healthcare standards.
Family Care Provider
Family Residences And Essential Enterprises
Abingdon, MD
01.2025 - 11.2025
- Preserved confidentiality of sensitive customer and company information, upholding trust and compliance standards.
- Provided daily personal care and support to individuals with disabilities.
- Conducted regular assessments of the family member's progress towards goals established in their plan of care.
- Provided personalized care and support to family members with physical, mental, or emotional impairments.
- Handled challenging situations with composure in a fast-paced environment. while maintaining professionalism under pressure.
Contact Tracer
NORC at the University of Chicago
Bethesda, MD
02.2021 - 09.2023
- Coordinated inbound and outbound communications with individuals exposed to COVID-19, delivering clear guidance and effectively addressing inquiries to support public health efforts.
- Oversaw communications with over 500 individuals, ensuring 98% accuracy in data entry to facilitate reliable tracking of exposure data.
- Successfully de-escalated 95% of concerns, enhancing public trust and compliance.
- Recorded detailed interaction data in electronic systems, upholding accuracy and confidentiality to protect sensitive information.
- Trained new team members on communication protocols and data entry procedures, improving team efficiency.
Real Estate Assistant
Supreme Property
Alexandria, VA
06.2016 - 01.2021
- Coordinated over 150 client schedules monthly, improving operational efficiency by 25%.
- Assisted in marketing campaigns that increased property inquiries by 40%.
- Managed property listings and updated online platforms to enhance visibility and engagement.
- Coordinated client scheduling and follow-ups, streamlining CRM data entry for organized operations.
- Enhanced customer communication by assisting with administrative duties. through support of various administrative tasks.
Education
Bachelor's degree - Business Communication
Salisbury University
Salisbury05-2016
Skills
- Customer relationship management (CRM)
- Customer satisfaction
- Product knowledge
- Communication skills
- Empathy and active listening
- De-escalation techniques
- Conflict resolution
- Problem-solving
- Time management
- Multitasking
- Patience and attention to detail
- Technical proficiency
Timeline
Customer Service Representative
Robert Half International
03.2026 - Current
Direct Support Professional
Private Household
12.2025 - Current
Family Care Provider
Family Residences And Essential Enterprises
01.2025 - 11.2025
Contact Tracer
NORC at the University of Chicago
02.2021 - 09.2023
Real Estate Assistant
Supreme Property
06.2016 - 01.2021
Bachelor's degree - Business Communication
Salisbury University