Cameron Smith
Allen
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
18
18
years of professional experience
Work History
Underwriting Service Assistant
State Farm
Richardson, TX
08.2015 - 09.2026
- Applying received payments receipts from agent’s office on policy number provided.
- Receiving payments from our outside collection vendors then breaking up payments to the state the policy was issued in and commission payments to be sent to the outside collection vendors.
- Working production errors on policies to correct or complete any needed task on policy.
- Create folders and pull documents for approved suits to provide to the attorneys assigned to the case. Then pay invoice for court cost fees.
- Working multiple email boxes for our outside collection vendors and internal departments needing any information, providing information, requesting documents or sending documents.
- Answer incoming calls from our agents and policyholders to help them with their questions or if wanting to make a payment.
Benefit Service Rep/Lead
Aegon/Transamerica
Plano, TX
10.2009 - 08.2015
- Evaluate documentations from customer to determine qualified benefits.
- Communicate with our business partner to gather specific information to pay benefits.
- Provide support to agents to maximize first call resolution.
- Assisted in training of new agents and coaching.
- Pulled recorded calls for multiple reports and requests made by our business partner.
- When verified caller is the policyholder we provided detailed specific information of the benefits, contact history and usage.
Help Desk
Agile Tek Solutions
Dallas, TX
06.2008 - 05.2009
- Preformed troubleshooting procedures for Microsoft Office, Networks, VPN, and Windows.
- Use remote desktop connections to help aid our clients.
- Used multiple software programs to record problems and steps taken for solutions.
- Provided feedback to management on new and standing resolutions.
Education
High School Diploma -
Allen High School
Allen, TX06.1996
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Payment Processing
- Teamwork and collaboration
- Adaptability and flexibility
- Research
- Task prioritization
- Active listening
- Troubleshooting basic computer issues
Timeline
Underwriting Service Assistant
State Farm
08.2015 - 09.2026
Benefit Service Rep/Lead
Aegon/Transamerica
10.2009 - 08.2015
Help Desk
Agile Tek Solutions
06.2008 - 05.2009
High School Diploma -
Allen High School