Cameron Thistle

- Deployed new hardware in office locations such as desktops, monitors, POS equipment, scanners, printers and routers.

- Provided technical support for PC, peripheral, network, and software issues in retail tax offices worldwide.

- Assisted in the tear down and set up of relocations and temp locations.

- Kept asset inventory and maintained approximately 50 locations ensuring all PCs were online and up to date with the use of power bi automations.

- Document hardware problems and their resolutions within Salesforce.

- Troubleshooted and resolved connectivity issues with ISP's and CradlePoint routers.

- Used Bomgar/BeyondTrust to remote into PCs running windows 10 and 11 for technical support and maintenance.

- Communicated and tracked work daily via microsoft Teams and Office 365.

- Use of Microsoft Azure to update employee information and permissions.

- Configured and performed Lexmark printer maintenance.

- Set up, installed and troubleshooted VOIP phones.

- Used Microsoft split images to image Windows PC's when necessary with ghost to image via network.

- Windows Server 2016

- Trained newly onboarded technicians.

- Collaborated with 3rd party vendors

- Received security clearance for military locations.

- Memorized scripts to achieve easy conversational flow in interactions with potential customers.

- Supported sales department in handling new subscriber orders with the use of citrix, account inquiries and assigned tasks.

- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.

- Implemented upselling techniques to increase revenue and move product.

- Explained product prices and packages.

- Negotiated pricing and payment terms with customers when possible to close deals.

- Overcame objections using friendly, persuasive strategies.

- Maximized performance by monitoring daily activities and mentoring team members.

- Accomplished multiple tasks within established timeframes.

- Maintained professional, organized, and safe environment for employees and patrons.

- Controlled costs to keep business operating within budget and increase profits.

- Used systems such as Crunchtime and Teamworks.

- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

- Team member scheduling.

- Used Crunchtime to place vendor orders

- Keep a daily log of waste and inventory.