Cameron Tucker
Detroit,MI
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Cook Shift Leader
Shell Shock’d Tacos
Detroit
03.2024 - Current
- Trained new cooks on proper food handling techniques.
- Tested new recipes and menu items, following taste-test evaluation and procedural criteria.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Monitored temperatures of prepared food and cold-storage areas.
- Ordered and maintained inventory of kitchen supplies and food materials.
- Enforced strict health and hygiene standards in the kitchen and work areas.
- Assisted in developing new menu items based on customer feedback.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Tow Truck Operator
AAA The Auto Club Group
Wixom, Michigan
04.2023 - 03.2024
- Tied and secured loads to prevent shifting or damage to items.
- Maximized team efficiency by using equipment to move materials.
- Ensured all necessary paperwork was filled out accurately prior to transportation of vehicle.
- Utilized appropriate communication techniques when interacting with customers during emergency situations.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Operated light-duty wreckers to transport motor vehicles including cars, vans, trucks and buses.
- Reported any mechanical issues with the tow truck immediately upon noticing them.
- Conducted daily DOT pre-trip inspections according to set checklist.
Aircraft Cabin Cleaner
G2 Secured Staff
Romulus, Michigan
08.2023 - 02.2024
- Inspected aircraft cabins for any damage or missing items requiring repair or replacement.
- Vacuumed floors and cleaned aircraft's cockpit.
- Assisted passengers with stowing carry-on bags during boarding process if necessary.
- Sanitized all high-touch surfaces in accordance with safety protocols.
- Checked seat belts for wear and tear before each flight.
- Disinfected galleys between flights according to established policies.
- Wiped down surfaces with sanitizing agents or cleaning solutions.
- Provided customer service assistance to passengers upon request.
- Performed interior cleaning duties such as wiping down walls, ceilings, windows, mirrors, seats, luggage bins, trays, and other components of the cabin area.
Appraisal Coordinator
United Wholesale Mortgage
Pontiac, Michigan
01.2021 - 02.2023
- Engaged bank approved appraisers and environmental firms to foster external relationships.
- Analyzed current trends in real estate markets and made recommendations regarding how best to utilize available resources.
- Guided employees in handling difficult or complex problems.
- Reviewed incoming appraisal documents and ensured they were accurate and complete.
- Ensured compliance with applicable state laws governing real estate transactions.
- Verified that all necessary information was included in each appraisal before submitting it to management for review.
- Followed up with clients after closing to ensure satisfaction with their service experience.
Carpet Cleaning Technician
Stanley Steemer International
Livonia, Michigan
10.2020 - 01.2021
- Ensured all tools were properly maintained according to manufacturer instructions.
- Monitored building security and safety by locking doors or avoiding hazards.
- Maintained cleaning machines and tools and verified excellent condition before using at customer site.
- Followed company uniform, performance and security policies with every job.
- Serviced, cleaned and restocked restrooms.
- Removed dust mites, allergens, mold spores, pet dander, pollen, bacteria, and other contaminants from carpets through steam cleaning process.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Vacuumed carpets to remove dirt and debris prior to deep cleaning.
- Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
- Instructed customers on proper carpet and upholstery care and sold cleaning products for various surfaces.
Order Fulfillment Associate
Amazon
Romulus, Michigan
06.2020 - 09.2020
- Marked and labeled containers with accurate shipping information to prevent delays.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Utilized barcode scanners to track all merchandise movements accurately.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Assisted with loading and unloading trucks when necessary during peak periods of activity.
- Processed customer orders with accuracy and efficiency.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Parts Delivery Driver
Livonia Chrysler Jeep
Livonia, MI
04.2019 - 06.2020
- Reported mechanical problems encountered with vehicles to dispatch.
- Reported any problems or damage to supervisor immediately upon return from route.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Checked orders for accuracy prior to delivery.
- Contacted customers prior to delivery to coordinate delivery times.
- Packaged and safely loaded parts and materials to prevent damage during transportation.
- Communicated with customers regarding orders, returns, and exchanges.
- Logged deliveries and pickups and quickly loaded and unloaded deliveries.
- Maintained records of deliveries, including customer signatures.
Customer Service Representative
Uhaul Moving And Storage
Redford, Michigan
05.2018 - 08.2018
- Implemented innovative methods for streamlining the customer service process.
- Updated databases with new and modified customer data.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Court Monitor
Airtime Trampoline Park
Novi, Michigan
04.2017 - 06.2018
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Provided support to court staff in maintaining order in the courtroom.
- Oversaw design, construction and upkeep of recreation facilities and areas.
- Conferred with management to discuss and resolve participant complaints.
- Evaluated recreation areas, facilities and services for results.
Education
High School Diploma -
Southfield A&T High School
Southfield, MI06-2017
Skills
- Multitasking and organization
- Problem-solving
- International cuisine
- Team collaboration
- Conflict resolution
- Customer service
- Inventory management
- Scheduling
- Account updating
- Order processing
- Complaint handling
- Call center operations
- Order fulfillment
- Data collection
Timeline
Cook Shift Leader
Shell Shock’d Tacos
03.2024 - Current
Aircraft Cabin Cleaner
G2 Secured Staff
08.2023 - 02.2024
Tow Truck Operator
AAA The Auto Club Group
04.2023 - 03.2024
Appraisal Coordinator
United Wholesale Mortgage
01.2021 - 02.2023
Carpet Cleaning Technician
Stanley Steemer International
10.2020 - 01.2021
Order Fulfillment Associate
Amazon
06.2020 - 09.2020
Parts Delivery Driver
Livonia Chrysler Jeep
04.2019 - 06.2020
Customer Service Representative
Uhaul Moving And Storage
05.2018 - 08.2018
Court Monitor
Airtime Trampoline Park
04.2017 - 06.2018
High School Diploma -
Southfield A&T High School