Cameron Walker
Miami
Summary
Overview
11
11
years of professional experience
Work History
Conference Services Manager, Food and Beverage
Gale Miami Hotel and Residences
07.2024 - Current
- Created detailed timelines and budgets for events to meet all deadlines.
- Developed creative themes for events and created related activities to engage attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed detailed event reports, documenting all aspects of each event.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Implemented contingency plans to address last-minute changes or unforeseen events.
General Manager of Food Service, Relief Manager
Zeffers Cafe/ All Casual DIning- Sahara Las Vegas
07.2023 - 07.2024
- Oversaw training of more than 100 team members.
- Tracked food production levels, meal counts, and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Reviewed and approved employee schedules and timesheets.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Coordinated with catering staff to deliver food services for special events and functions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Hospitality Manager
Bj's Restaurant and Brewhouse
11.2016 - 07.2024
- Increased customer service ratings significantly through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted guests upon arrival and offered assistance.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Account Executive/Marketing Specialist
Gaming Entertainment Touch Technology
08.2020 - 01.2022
- Worked with CFO and CEO to properly hit sales marks and goals
- Communicated with clients in the US and UK
- Worked with Microsoft Word, Excel, Intuit Quickbooks, and Adobe Photoshop, Lightroom, and illustrator daily.
- Properly put together sales and marketing presentations weekly
- Displayed the companies asset's and supply creatively through all social media platforms
Assistant Manager
Papa Johns Pizza
06.2014 - 08.2016
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate Degree in Health Sciences - Phlebotomy
Las Vegas College
Las Vegas, Nevada06-2019
Skills
- Detail Oriented
- Conflict Resolution
- Team Building
- Communication
- Leadership
- Training
- Microsoft Excel
- Intuit Quickbooks
- Adobe Photoshop, Lightroom, and Illustrator
Accomplishments
- Supervised team of 100+ staff members.
- Resolved product issue through consumer testing.
- Documented and resolved customer issues which led to high guest return.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additions
- Current Restaurant Manager with 5 prior years of Hostess, Takeout, and Serving experience with compelling leadership skills and great knowledge of the hospitality industry.
-Knowledge of how to successfully curate and market business content that appeals to all through multiple platforms.
-Proficient in sparking team synergy and creating a family like environment in the workplace
-ServSafe Certified
Timeline
Conference Services Manager, Food and Beverage
Gale Miami Hotel and Residences
07.2024 - Current
General Manager of Food Service, Relief Manager
Zeffers Cafe/ All Casual DIning- Sahara Las Vegas
07.2023 - 07.2024
Account Executive/Marketing Specialist
Gaming Entertainment Touch Technology
08.2020 - 01.2022
Hospitality Manager
Bj's Restaurant and Brewhouse
11.2016 - 07.2024
Assistant Manager
Papa Johns Pizza
06.2014 - 08.2016
Associate Degree in Health Sciences - Phlebotomy
Las Vegas College
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