Microsoft 365
Cameron Wenger
Gothenburg,NE
Summary
Recent graduate with foundational knowledge in IT and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills.
Overview
9
9
years of professional experience
Work History
Help Desk Intern
Gothenburg Memorial Hospital
Gothenburg, NE
01.2026 - Current
- Resolved technical issues for end-users, enhancing overall satisfaction with IT support services.
- Provided assistance in troubleshooting hardware and software problems, improving response times.
- Documented and tracked support requests using ticketing systems, ensuring timely follow-up and resolution.
- Collaborated with IT team to streamline processes, increasing efficiency in service delivery.
Wash Bay Attendant
Pony Express Chevrolet Buick Pontiac
Gothenburg, NE
02.2024 - 12.2025
- Maintained cleanliness and organization of wash bay area to ensure safety.
- Inspected vehicles for damage during washing process, reporting issues to management.
- Collaborated with service department to coordinate vehicle preparation for delivery.
Customer Specialist
HyVee Foods
Omaha, NE
08.2023 - 12.2024
- Facilitated customer inquiries, resolving issues promptly and effectively.
- Implemented process improvements to enhance customer service efficiency.
- Analyzed customer feedback to identify trends and recommend enhancements.
Shift Supervisor
Runza
Gothenburg, NE
02.2017 - 07.2021
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance service efficiency and performance.
- Coordinated shift schedules to maintain optimal staffing levels during peak hours.
- Resolved customer complaints promptly, fostering a positive dining experience.
Education
Associate of Science - Information Technology
Mid-Plains Community College
North Platte, NE05-2026
Skills
- Empathy and patience
- Ticketing system proficiency
- Remote support capabilities
- Application support
- Customer service
- Technical troubleshooting
Software
C
HTML
Active Directory
Microsoft Azure
Microsoft Intune Admin Center
Timeline
Help Desk Intern
Gothenburg Memorial Hospital
01.2026 - Current
Wash Bay Attendant
Pony Express Chevrolet Buick Pontiac
02.2024 - 12.2025
Customer Specialist
HyVee Foods
08.2023 - 12.2024
Shift Supervisor
Runza
02.2017 - 07.2021
Associate of Science - Information Technology
Mid-Plains Community College