Extensive customer service and supervisory skills in outdoor co-op, mechanical parts, and various retail environments. Proven track record in inventory management and visual merchandising, bicycle maintenance, and physical labor. Expertise in streamlining processes and exceeding sales goals.
Overview
7
7
years of professional experience
Work History
Sales Lead
Escape Outdoors
Bellevue, WA
09.2024 - Current
Streamlined sales processes, reducing response times and improving overall team efficiency.
Trained, coached, and mentored new sales associates for maximum performance.
Used POS system to process sales, returns, online orders, and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
Senior Sales Specialist
Recreational Equipment Inc.
Oakbrook Terrace, IL
08.2020 - 08.2024
Mentored junior sales staff, fostering skill development and enhancing team performance.
Developed and executed visually appealing merchandise displays to enhance customer engagement.
Collaborated with marketing team to align visual merchandising strategies with promotional campaigns.
Performed routine bicycle maintenance, including brake adjustments and tire replacements, enhancing customer satisfaction.
Diagnosed and repaired bicycle mechanical issues to ensure optimal performance.
Store Associate
Target
Lombard, IL
07.2019 - 03.2020
Assisted customers in locating products and provided knowledgeable recommendations.