Cami Baker
Colquitt,GA
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Store Manager
Circle K
Colquitt, GA
07.2020 - Current
- Assessed operational efficiency of the store's departments.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Identified opportunities for cost savings through waste reduction initiatives.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Trained and mentored associates to teach daily tasks and procedures.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Claims Supervisor
Walmart
Zephyrhills, Florida
10.2012 - 05.2020
- Trained new team members on policies and procedures for claims handling.
- Maintained all EPA regulations and standards for the store and hazardous waste.
- Completely scheduled and staffed entire back end of store.
- Maintained all personnel, state regulations, hazardous information, tobacco/alcohol/gun transactions, invoices in/out for the store in my locked area.
- Trained all new hires on proper handling of hazardous materials.
- Worked with state, EPA, and all auditors who came through to make sure the store maintained standards.
- Ordered and maintained all office, shelf tag, paper, handhelds, printer, all materials for the store to run.
- Set up and maintained all maintenance on any repairs in store.
- Worked with all vendors and staff to ensure smooth delivery or return.
- Handled all claims for insurance or emergency issues to ensure proper procedures for customer and business.
- Kept revised on all laws and any new procedures to sustain correct handling of claims or hazardous materials.
- Made sure to always step in where needed for the business to run and operate properly.
Pest Control Technician
Juniors Pest Control
Bainbridge, GA
05.2001 - 05.2009
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
- Responded promptly to emergency calls related to severe pest problems during evenings, weekends or holidays when necessary.
- Ensured compliance with all applicable federal, state and local regulations governing the use of pesticides.
- Identified potential entry points for pests and sealed them off with caulking or other materials.
- Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
- Used ladders or lifts when necessary for access into attics or crawl spaces where pests may be found.
- Maintained records of all services performed including type of service provided, location treated and chemical used.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Maintained knowledge and adhered to state rules and regulations.
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
- Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
Education
GED -
Bainbridge GED
Bainbridge, GA05-1997
Some College (No Degree) - Business Administration And Management
Bainbridge College
Bainbridge, GASkills
- Inventory management
- Customer service
- Employee training
- Sales analysis
- Staff scheduling
- Regulatory compliance
- Team building
- Cash handling
- Conflict resolution
- Loss prevention
- Store operations
- Friendly and positive
- POS systems
- Multitasking and organization
- Inventory control
- Bank and safe deposits
- Recruitment and hiring
- Supply ordering
- Reliable
- Performance reviews
Timeline
Store Manager
Circle K
07.2020 - Current
Claims Supervisor
Walmart
10.2012 - 05.2020
Pest Control Technician
Juniors Pest Control
05.2001 - 05.2009
GED -
Bainbridge GED
Some College (No Degree) - Business Administration And Management
Bainbridge College