Cami Bennett
Manchester,NH
Summary
Business-focused leader with experience in operations, customer service, and workforce planning across fast-paced environments. Known for coaching teams, streamlining workflows, and using data to support better decisions, stronger accountability, and continuous improvement.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Panera Bread
Derry, New Hampshire
05.2026 - Current
- Assisted general manager with daily operations, ensuring efficiency, financial results, customer service, and compliance with company standards.
- Helped manage profit and loss performance through labor control, cost control, inventory oversight, and resource planning.
- Tracked key performance indicators, including sales, labor productivity, operational efficiency, customer satisfaction, and profitability.
- Identified process gaps and facilitated operational improvements to enhance productivity, streamline workflows, and elevate service delivery.
- Guided cross-functional teams through coaching, performance reviews, engagement efforts, and skill development.
- Worked with senior leadership to carry out business initiatives, set performance expectations, and meet organizational goals.
- Resolved complex operational issues and addressed escalated customer and employee concerns with effective solutions.
General Manager
Chipotle Mexican Grill
Salem, NH
07.2019 - 05.2026
- Oversaw profit and loss performance, tracking revenue, labor costs, controllable expenses, inventory, and profitability toward financial targets.
- Managed daily business operations across financial results, workforce needs, customer service, compliance requirements, and process efficiency.
- Coached, supported, and developed diverse teams of employees and managers, promoting accountability, professional development, and strong performance.
- Reviewed key performance indicators, including sales growth, labor productivity, customer satisfaction, employee retention, and operational results, to identify and implement improvement opportunities.
- Built and carried out staffing plans, including workforce forecasting, labor scheduling, recruitment, onboarding, and succession planning.
- Applied process improvements to streamline operations, enhancing productivity and reducing costs while strengthening overall business results.
- Partnered with district leadership and cross-functional business partners to carry out initiatives, address operational issues, and support company objectives.
- Used financial reports, performance dashboards, and operational analytics to support data-driven decisions and improve resource allocation.
- Managed high-pressure operations, balancing priorities and resolving escalated concerns to ensure consistent service delivery.
Dedicated Client Service Manager
United Healthcare
Hooksett, New Hampshire
09.2014 - 07.2019
- Handled daily client service operations, resolving complex inquiries quickly while maintaining high service quality and customer satisfaction.
- Supported strategic relationships with key healthcare clients, serving as primary contact for escalated service issues, operational concerns, and account support.
- Built and maintained strong client relationships through proactive communication, performance reviews, and strategic problem-solving.
- Partnered with claims, benefits, eligibility, and operations teams to resolve complex client issues and improve service delivery.
- Monitored key performance indicators (KPIs), including service-level agreements (SLAs), response times, resolution rates, and client satisfaction metrics to inform service enhancements.
- Identified process improvement opportunities and implemented solutions to streamline workflows and enhance client experience.
- Coordinated escalations and service recovery efforts to minimize operational disruption and reinforce client trust.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH11-2026
Skills
- Financial leadership
- Budget management
- Performance analysis
- Project management
- Process improvement
- Operational compliance
- Inventory management
- Inventory control
- Microsoft Excel proficiency
- Business development
- Customer service excellence
- Team leadership and collaboration
- Financial performance management
- Financial leadership
Timeline
Assistant General Manager
Panera Bread
05.2026 - Current
General Manager
Chipotle Mexican Grill
07.2019 - 05.2026
Dedicated Client Service Manager
United Healthcare
09.2014 - 07.2019
Bachelor of Science - Business Administration
Southern New Hampshire University