Camika Lewis

• Greeted customers and responded to inquiries in a friendly and professional manner.
• Scanned items, accepted payments, and provided change as necessary.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
• Maintained cleanliness of checkout areas.

• Dispatch wheelchairs representatives who are responsible for assisting and transporting airline passengers who require wheelchair assistance.
• Maintain accurate control of all incoming and outgoing flights to ensure all employees are following proper security measures.
• Oversaw Lav & Water contract which ensured all entries and services were completed in a timely manner.
• Performed administrative duties by managing flights delays,passenger incident reports,and generating reports on any other company concerns that needed to be addressed.
• Responds to all United Airline inquiries and properly applies for special care passengers

Controlled the gates by boarding confirmed ticketed passengers on aircraft and shuttle buses.

Greet and assist all customers in a prompt, friendly and courteous manner.

Deal with passengers inquires about flight departure,arrivals and or cancellations,

Supervised small staff in the preparation and movement of flights.

Responsible for monitoring arrivals,departures,and making announcements in that regards,

• Supervised and trained customer service staff to ensure excellent customer service delivery.
• Provided guidance and support to junior customer service representatives, including coaching and mentoring.
• Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
• Identified areas of improvement in the customer service process and developed strategies to address them.

• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Greeted customers and helped with product questions, selections, and purchases.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Helped customers complete purchases, locate items, and join reward programs.