Summary
Skills
Work History
Education
Languages
Overview
Generic

Camila Camille

Queens,NY

Summary


Experienced case manager with expertise in client assessment, resource coordination, and crisis intervention. Proven teamwork and adaptability, with a focus on achieving positive results. Effective communication, critical thinking skills in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes. Strong interpersonal communication skills, problem-solving, and ability to work under pressure. Fluent in English, French, and Creole.

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Documentation and reporting
  • Decision-making
  • Conflict resolution
  • Case planning
  • Critical thinking
  • Documentation proficiency
  • Individualized counseling
  • Client advocacy

Work History

Case Manager

VIP Community Services
06.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

Employment Specialist

VIP Community Services
09.2023 - 06.2024
  • Conducted intake packets for families that newly arrived and or transferred to VIP shelter facilities
  • Engaged and evaluated families and determined assessments of family’s needs regarding housing, education, childcare, employment, legal services, and medical necessities
  • Met with clients per DHS regulations participated in discussions and reviewed the progress of their Independent Living Plan and documented it into the CARES system
  • Coordinated with Housing Specialists to assist families to transition into permanent housing for independent living
  • Assisted families with contacting and obtaining services not offered by shelter facilities and or service providers for the family’s living necessities and resources for independent living
  • Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
  • Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
  • Forged relationships with employers to gain insight into job openings and career opportunities.
  • Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
  • Conducted unit inspections and oversee that any health and fire hazards are not present in the family’s room to ensure the overall safety and well-being of all occupants
  • Established strong relationships with local employers to match clients with suitable job opportunities.

Customer Service Representative

Alliance
11.2012 - 05.2021
  • Screened customers entering the establishment, determined purpose of visit, and direct clients appropriately
  • Gave general security details and surveillance for the entire compound
  • Respond to inquiries via telephone or in person
  • Monitored surveillance equipment regularly to prevent unauthorized entry to the facility
  • Maintained productivity and quality standards at all times.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 200 customers each day.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Counselor (Internship)

Palladia, CTI
01.2011 - 11.2012
  • Company Overview: Bronx, NY
  • Collaborated with mental health service professionals to develop treatment plans for dual-diagnosis clients
  • Prepared care plans and risk assessments for individual clients
  • Provided evidence-based individual and group therapy for all clients
  • Organized social events aimed at developing clients' social skills and helping to reduce feelings of isolation
  • Worked with clients and their relatives to coordinate out-patient care
  • Bronx, NY

Childcare Assistant

Little Jewel Daycare
01.2009 - 12.2010
  • Company Overview: Queens, NY
  • Assisted with the education and development of children from infant to pre-K.
  • Managed after-school programs and assisted students with homework and other activities.
  • Prepared reports and communicated with parents and staff to discuss students’ progress
  • Assist in implementing daily programs and preparing the learning environment materials and supplies
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Supervised free play and other activities to keep children safe.

Education

Bachelor of Arts - Career Development

University of Quebec in Montreal
Canada
05-2009

Languages

English
Full Professional
French
Native or Bilingual
Haitien Creole
Native or Bilingual

Overview

16
16
years of professional experience

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Camila Camille