Camila Castrillon
Orlando
Summary
EXECUTIVE OPERATIONS LEADER
Strategic and results-driven leader driving high productivity and operational consistency to ensure long-term organizational sustainability, steering a cross-functional team of 140+ to achieve complex corporate objectives. Expert in Board-level reporting and Association governance. Proven architect of high-retention cultures, driving organizational success by modernizing SOPs, streamlining program management, and advising executive boards on strategic risk and operational scalability
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Licensed Realtor/Sales Manager
Coldwell Banker Realty
Winter Park
09.2021 - Current
- Prepared leases and contracts of general residential real estate.
- Knowledgeable of Federal and State laws relating to real estate transactions and assure compliance to regulations.
- Prospected for potential clients by door knocking, referral network, host open houses, floor duty, host events, and presentations.
- Conduct market research and negotiations on behalf of clients.
- Follow up with administration of contract details to bring transactions to close.
- Familiar with addendums, legal descriptions, and clauses within all parts of a contract.
- Provided stellar customer service to multilingual/multicultural clientele.
- Implement marketing strategies to attract clients.
- Assure accurate documentation of the process and communicate to all the participates in the transactions.
- Coordinate inspections, walk throughs, and open house events.
- Accurate handling of funds i.e., proof of funds.
- Helped run two offices and oversee 140 agents.
- Reviewed and approved contracts, leases, and addendum's for compliance.
Director of Marketing and Partnerships
Five Star Claims Adjusting
Maitland
08.2023 - 06.2025
- Coordinate and book presentations with management companies and real estate brokerages.
- Develop and implement marketing strategies to promote PA services. Identify and cultivate partnerships with Chambers and real estate sectors.
- Create and manage events to attract new clients.
- Develop and maintain relationships with existing clients to ensure satisfaction and retention.
- Enhance the company's brand presence through various marketing channels.
- Oversee the creation of marketing materials for Conferences and Tradeshows/Expos.
- Conduct market analysis to identify trends, opportunities, and competitor activities.
- Adjust marketing strategies based on research findings.
- Plan and execute events for educational purposes via webinar and in person presentations for potential clients and partners.
- Represent the company at industry conferences and networking events.
- Mentor PA team and office staff on how to conduct successful marketing and networking events.
- Negotiate and establish partnerships with other businesses, such as contractors and real estate firms.
- Collaborate with partners to create joint marketing initiatives.
- Report directly to the business owners on marketing activities and outcomes.
- Ensure all marketing activities comply with industry regulations and company policies.
- Develop and manage the marketing budget to ensure efficient use of resources.
Licensed Community Association Manager
RealManage
Orlando
06.2022 - 07.2023
- Corporate Portfolio Manager of large scale HOA's, townhomes, and condominiums.
- Managing four communities with construction defect lawsuits.
- Recognize communities that have construction defect issues and guide Board to implement remediation under the guidance of those with appropriate credentials and expertise.
- Responsible for Associations' day-to-day operations and staff including CAM assistants, administrators, security, and maintenance.
- Managed and coordinated large scale commercial landscaping projects with high monthly budgets.
- Meet onsite weekly with project landscaping manger and irrigation manager to review budgets and implement new projects.
- Aware of common native Florida plants and agriculture.
- Well-informed of Federal and State laws relating to Community Association's and assure compliance to regulations.
- Prepare request for proposal (RFP) and oversee multiple large-scale projects.
- Negotiate contracts and present bid comparisons to Board. Forward contract to legal counsel for review.
- Conduct Board of Directors' and Closed Board meetings. Notation of meeting minutes.
- Generate monthly manager's reports and communicate effectively with Boards'.
- Manage multiple Boards' financial, legal, and operational matters.
- Management of numerous operating budgets for Associations'.
- Worked closely with Associations' Attorney's to resolve collection and conflicting legal matters.
Real Estate Office Manager
St. Emilion Properties
02.2014 - 08.2021
- Implemented marketing strategies to attract and retain clients.
- Maintained office services by organizing office operations, procedures, and filing systems.
- Controlling correspondence.
- Provided stellar customer service to multilingual/multicultural clientele.
- Handled undeveloped property inventory management.
- Designed and implemented monthly property reports.
- Oversee property terms, conditions, and agreements.
- Reviewing and approving supply requisitions.
- Handled QuickBooks for banking, Accounts Payable, and Accounts Receivable.
- Provided market analysis with detailed demographics and market trends.
Community Association Manager
Leland Management, Inc
Orlando
09.2018 - 11.2019
- Corporate Portfolio Manager of commercial, large scale single family, and condo Associations.
- Onsite General Manager of a Large-Scale Master HOA greater than 1450 units.
- Oversaw Commerce Center Assoc. with 4 office/warehouse buildings, totaling 154,390 sq. ft.
- Responsible for Associations' day-to-day operations and staff including CAM managers, administrators, security, and maintenance.
- Managed and coordinated large scale commercial landscaping projects with high monthly budgets.
- Meet onsite weekly with project landscaping manger and irrigation manager to review budgets and implement new projects.
- Aware of common native Florida plants and agriculture.
- Well-informed of Federal and State laws relating to Community Association's and assure compliance to regulations.
- Prepare request for proposal (RFP) and oversee multiple projects.
- Negotiate contracts and present bid comparisons to Board. Forward contracts to legal counsel for review.
- Conduct Board of Directors' and Closed Board meetings. Notation of meeting minutes.
- Generate monthly manager's reports and communicate effectively with Boards'.
- Manage multiple Boards' financial, legal, and operational matters.
- Management of numerous operating budgets for Associations'.
- Worked closely with Associations' Attorney's to resolve collection and conflicting legal matters.
- Conduct community inspections and issuance of violations (CE).
Assistant Banquet Manager
HAMPTON GOLF-SOLIVITA
02.2017 - 07.2018
- Managed banquet servers and bartenders for a 55+ community with 7,000 residents.
- Host events and act as manager on duty for large scale events such as galas and charities.
- Training and coaching new hires for formal events of over 250 guests.
- Solve problems to create customer satisfaction.
- Confirmed event requirement with potential clients and prepare.
- Met with potential clients, presented various event packages, and converted to sales.
- Team player who is comfortable to supervise and lead staff to maximize productivity.
- Ensure proper safety and sanitary procedures are maintained.
- Cash handling and verify payment accuracy. Monitor of job costs and budget goals.
- Oversee closing procedures for staff and facility.
- Worked with Salesforce software to manage contacts and accounts.
- Organize and input banquet event orders (BEO) in Salesforce.
Education
Project Management Professional - Project Management
Project Management Institute
11.2025 - 02.2026
Bachelor of Science - Business Administration And Management
University of Central Florida
Orlando, FL 02.2025 - 02.2026
Associate of Arts - General Studies
Valencia College
Orlando, FL 01.2010 - 05/2012
Skills
Business Development & Sales
- Strategic Growth: B2B Sales, Lead Generation, Market Analysis, Branding & Strategic Marketing
- Negotiation & Partnerships: Contract Negotiation, Partnership Development, Government & Board Relations
- Client Management: Account Management, Client Retention, CRM Software (eg, Salesforce/HubSpot)
Real Estate & Operations Management
- Property Expertise: Real Estate Development, Property Assessment, Portfolio & Rental Management
- Operations: Project & Program Management, Quality Control, Vendor Relations, Event Coordination
- Financial Oversight: Profit & Loss (P&L), Portfolio Budgeting, Financial Reporting
Leadership & Soft Skills
- Interpersonal: Conflict Management, Teamwork & Collaboration, Relationship Management
- Professionalism: Strategic Thinking, Public Speaking, Fundraising, Advanced Organization
Technical Proficiency
- Core Tech: Microsoft Office Suite (PowerPoint), Tech-Savvy Adaptability
- Digital: Social Media Management, Digital Marketing, CRM Administration
Certification
- Certified Public Adjuster-620, Present
- Licensed Community Association Manager, August 2018-Present
- Licensed Realtor, December 2015-Present
Languages
- English
- Spanish, Fluent
Volunteering
- Team Leader-Colon Cancer Coalition
- Legislative Affairs Cbommittee member-BOMA Orlando
Timeline
Project Management Professional - Project Management
Project Management Institute
11.2025 - 02.2026
Bachelor of Science - Business Administration And Management
University of Central Florida
02.2025 - 02.2026
Director of Marketing and Partnerships
Five Star Claims Adjusting
08.2023 - 06.2025
Licensed Community Association Manager
RealManage
06.2022 - 07.2023
Licensed Realtor/Sales Manager
Coldwell Banker Realty
09.2021 - Current
Community Association Manager
Leland Management, Inc
09.2018 - 11.2019
Assistant Banquet Manager
HAMPTON GOLF-SOLIVITA
02.2017 - 07.2018
Real Estate Office Manager
St. Emilion Properties
02.2014 - 08.2021
Associate of Arts - General Studies
Valencia College
01.2010 - 05/2012