Camila Estrada
Richmond Hill,NY
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
year of professional experience
Work History
Bank Teller
Citizens Bank
Flushing, New York
02.2022 - 02.2023
- Developed strong relationships with customers to ensure repeat business.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Assisted customers with basic technical issues related to digital banking platforms.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Took on additional shifts during busy periods to minimize staffing shortages.
Bank Teller
HSBC
Elmhurst, New York
10.2021 - 02.2022
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Maintained accurate records of all financial transactions.
- Identified transaction errors when debits and credits did not balance.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Researched customer inquires regarding their accounts using internal banking systems.
- Educated customers about different types of banking services available at the branch.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
Education
High School Diploma -
Academy For Careers in Television And Film
Long Island City, NY08-2019
Skills
- Time management proficiency
- Confidentiality awareness
- Team collaboration
- Relationship building
- Problem-solving
- Signature verification
- Attention to detail
- Risk management
- Trustworthiness and integrity
- Customer relationship development
- Conflict resolution
- Stress tolerance
- Fraud detection
- Decision-making
- Clear communication
Languages
Spanish
Native/ Bilingual
Timeline
Bank Teller
Citizens Bank
02.2022 - 02.2023
Bank Teller
HSBC
10.2021 - 02.2022
High School Diploma -
Academy For Careers in Television And Film