Camila Hernandez
Hialeah,FL
Summary
Driven Professional with years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals. Ability to handle multiple projects simultaneously with a high degree of accuracy to meet team goals.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Licensed Insurance Sales Consultant
Enhance Health
06.2020 - Current
- Explain various insurance policies and products to potential and existing clients;
- Guide clients in selecting coverage to best meet their needs
- Suggest modifications and updates to clients existing insurance policies
- Build customized insurance policies and packages to meet clients needs.
- Manage 10 clients polices on a. daily basis
- Calculated premiums and established payment methods for sales.
- Generated 4 leads per day through cold-calling, networking and other outreach methods.
Customer Service Representative/Call Center
1-800-Flowers.com
02.2020 - 05.2020
- Answer incoming calls and respond to customer’s emails
- Manage and solve customer complaints
- Sell products and place customer orders in computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Process orders, forms, and application
- Document all call information according to standard operating procedures
Data Collector
Google Project
05.2019 - 08.2019
- Collecting Data
- Keeping Records
- Conduct technical research
- Followed data entry protocols, rules and regulations.
- Built and maintained tracking databases for variety of measuring aspects.
- Preparing Reports
- Analyzed current data records to provide detailed reports.
Shift Supervisor
Panera Bread
02.2017 - 03.2019
- Proving outstanding leadership
- Maintaining restaurant sanitation and standards
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Conducted performance reviews and provided staff with feedback and guidance.
Receptionist
Ismar International
05.2016 - 12.2018
- Managed office operations while scheduling appointments for department managers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained computer and physical filing systems.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Associate - Arts
Miami Dade College
Miami, FL12.2020
AA - Business
Miami Dade College
2019
High School Diploma -
Mater Lakes Academy
Miami, FL2017
Skills
- Leadership
- Office Management
- Consultative Selling Techniques
- Appointment Management
- Communication skills
- Microsoft Word
- Microsoft Word
- Microsoft Excel
- Salesforce
- Insurance Sales
- CRM
Certification
FFM Certificate
January 2021 to Present
Additional Information
- Life Insurance License February 2023 Additional Information Insurance license 2-40
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Licensed Insurance Sales Consultant
Enhance Health
06.2020 - Current
Customer Service Representative/Call Center
1-800-Flowers.com
02.2020 - 05.2020
Data Collector
Google Project
05.2019 - 08.2019
Shift Supervisor
Panera Bread
02.2017 - 03.2019
Receptionist
Ismar International
05.2016 - 12.2018
Associate - Arts
Miami Dade College
AA - Business
Miami Dade College
High School Diploma -
Mater Lakes Academy