Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Camila Ramirez

Summary

Experienced with center operations and customer interactions. Utilizes problem-solving techniques to address challenges and ensure smooth workflow. Track record of effective communication and team collaboration in fast-paced settings. Diligent phlebotomist with solid background in center operations and customer service. Proven track record in managing client interactions and ensuring smooth daily activities. Demonstrated problem-solving abilities and effective communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Donor Center Specialist

Grifols Biomat USA
03.2021 - Current
  • Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
  • Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
  • Assisted in maintaining a consistent supply of high-quality plasma products by accurately processing plasma donation specimens.
  • Enhanced customer satisfaction by ensuring accurate labeling, packaging, and timely shipment of processed plasma products.
  • Maintained a high level of accuracy in performing venipunctures, with minimal errors in the plasma center.
  • Dismantled machinery to access, remove, and replace worn components and keep production within short time periods.
  • Conducted comprehensive testing after repair or maintenance tasks to confirm optimal performance before returning machines to production.
  • Collaborated with marketing team to create targeted campaigns that successfully attracted new donors.

Shift Manager

McDonald's
08.2020 - 02.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.

Office Assistant

Next Generation Surfaces LLC
01.2020 - 08.2020
  • Enhanced office efficiency by organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document and sample processing with accurate data entry and timely filing
  • Assisted multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered and picked up materials to job sites and distributors.
  • Followed detailed instructions to operate machines with accuracy in demolition projects.

Shift Manager

McDonald's
09.2017 - 12.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

High School Diploma -

Metropolitan State University of Denver
Denver, CO
05-2019

Skills

  • Customer service focus

  • Positive attitude

  • Feedback implementation

  • Employee training

  • Problem-solving skills

  • Butterfly needle technique

  • HIPAA compliance

  • Venipuncture expertise

Certification

National Phlebotomy Certificate

(National Healthcare Certification Organization)

Haemonetics NexSys PCS Service Training Certificate


Accomplishments

S.T.A.R. Phlebotomist 2023

Completed 4,246 venipunctures

with a 99.04% yield.

S.T.A.R. Phlebotomist 2024

Completed 3,827 venipunctures

with a 99.21% yield.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Donor Center Specialist

Grifols Biomat USA
03.2021 - Current

Shift Manager

McDonald's
08.2020 - 02.2021

Office Assistant

Next Generation Surfaces LLC
01.2020 - 08.2020

Shift Manager

McDonald's
09.2017 - 12.2019

High School Diploma -

Metropolitan State University of Denver

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Camila Ramirez