Monique Romero
Wheat Ridge,CO
Summary
Highly organized and dependable Donor Center Specialist with a track record of effectively managing multiple priorities while maintaining a positive attitude. Proven success in meeting team goals by willingly taking on additional responsibilities. Committed to delivering exceptional results and contributing to the overall success of the organization.
Overview
14
14
years of professional experience
Work History
Donor Center Specialist
Biomat Usa
08.2022 - Current
- Developed strong rapport with donors through genuine engagement, fostering long-term loyalty and increasing repeat donations.
- Strengthened quality control measures by consistently adhering to established guidelines and best practices during all donation procedures.
- Participated in ongoing professional development opportunities to stay current on industry trends and advancements in donor care technology.
- Collaborated with team members to resolve any operational challenges, boosting overall efficiency at the center.
- Supported center leadership by assisting with training new employees on proper procedures and protocols.
- Exceeded personal productivity targets regularly while balancing attention to detail, speed, accuracy, and professionalism during peak hours.
- Collaborated with team members to ensure smooth daily operations and exceptional donor experiences.
- Participated in ongoing professional development opportunities that increased knowledge of advances within the field as well as improved job performance.
- Coordinated events to encourage community involvement and increase awareness of organization's mission.
- Managed daily operations to ensure a safe and clean environment for donors and staff members.
- Supervised and performed venipuncture and plasma collection.
- Collaborated with other supervisors to identify challenges faced by the team, devising solutions that led to improvements in operational efficiency.
- Acted as a mentor for new team members, providing guidance on proper techniques and fostering an environment of collaboration and continuous learning.
- Contributed to a positive work environment through open communication, teamwork, and adherence to company policies and procedures.
Personal Home Care Assistant
Private Employer
10.2010 - 11.2012
- Assisted in personal hygiene with elder patient
- Responsible for making healthy meals
- Kept home clean and completed all laundry duties.
Manager
Garbanzo Mediterranean Grill
08.2013 - 07.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Pre-Professional Occupations in Healthcare Academy -
Youth Employment Academy
10.2024
High School Diploma -
Goal Academy
Lakewood, CO06.2014
Skills
- Focused
- Integrity
- Responsible
- Time Management
- Dependable
- Servant leadership
- Team Player
- Multitasking
- Reliability
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Certified in CPR/AED
- Self Motivation
- Interpersonal Skills
Timeline
Donor Center Specialist
Biomat Usa
08.2022 - Current
Manager
Garbanzo Mediterranean Grill
08.2013 - 07.2017
Personal Home Care Assistant
Private Employer
10.2010 - 11.2012
Pre-Professional Occupations in Healthcare Academy -
Youth Employment Academy
High School Diploma -
Goal Academy
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