Skilled customer service representative in the Phlebotomy work space, who educates plasma donors and complies with policy and procedure directives according to good manufacturing processes.
Overview
7
7
years of professional experience
Work History
Donor Center Specialist
Grifols Biomat USA
02.2020 - Current
Improved center efficiency by streamlining processes and implementing effective organizational strategies.
Managed multiple priorities effectively, ensuring that all tasks were completed on time.
Collaborated with team members to create a welcoming environment for all visitors, promoting a positive experience at the center.
Maintained thorough knowledge of common patient requests to facilitate professional, positive patient experience.
Trained new personnel regarding company operations, policies and services.
Cross-trained and provided backup support for organizational leadership.
Shift Supervisor
Burger King
01.2017 - 02.2020
Customer service
Patiently lead a team
Effective communication skills
Reliably open, close, and run a store
Physical Therapy Assistant
Trinidad State Junior College
09.2019 - 12.2019
Assisted athletic trainer
Checked in students for treatment
Learned to keep commitments when working on own time
Education
Associates of Science - Major GPA 3.66
Trinidad State Junior College
Trinidad, CO
01.2019
Skills
Policy compliance
Problem-solving skills
Verbal and written communication
Documentation And Reporting
Teamwork and Collaboration
Administrative and Office Support
Awards
Sports Scholarship, Trinidad State Junior College, 2018, 2019