Kyannah Mendoza-Cuevas
Grifols Biomat USA Plasma
Las Cruces,NM
3
Languages
1
Certification
10
years of professional experience
Results-oriented professional in center operations and customer service, focused on enhancing efficiency and client satisfaction. Strong educational background with relevant certifications supports effective management of daily activities and prompt resolution of customer issues. Skilled communicator and problem-solver, fostering positive workplace relationships and adaptability in fast-paced environments.
Work History
Donor Center Specialist
4 Years 6 Months- Donor Center Specialist | Donor Care, Phlebotomy & Center Operations
- Delivered professional, compassionate service to donors throughout the plasma donation process, ensuring a safe and welcoming environment.
- Perform donor screening and assist with eligibility procedures in accordance with company policies and regulatory requirements.
- Conduct and/or assist with phlebotomy and plasma collection procedures while following established safety and infection-control protocols.
- Monitored donors during the collection process, responding effectively to adverse reactions and medical concerns to ensure donor safety.
- Maintain accurate donor records and ensure documentation is completed in accordance with regulatory and company standards.
- Informed donors about the donation process, preparation requirements, post-donation care, and safety procedures to enhance donor experience.
- Follow strict SOPs, quality-control standards, and regulatory requirements to ensure safe and compliant operations.
- Collaborate with team members to maintain efficient donor flow and meet daily collection goals.
- Managed donor center operations, balancing intake, screening, and service flow to maintain consistent throughput.
- Supervised compliance with FDA, GMP, and company procedures during donor eligibility and plasma collection activities.
- Trained team members on center systems, donor protocols, and quality standards to improve task consistency.
- Resolved donor service concerns promptly, maintaining professional communication and a positive center experience.
- Monitored documentation accuracy for donor records, incident reports, and regulatory paperwork to support audit readiness.
- Streamlined workflow handoffs between front-end intake and collection areas, reducing delays in center operations.
- Coordinated events and activities to foster a sense of community among participants, enhancing their overall experience at the center.
- Developed and delivered engaging presentations to promote center services, resulting in increased program enrollment.
- Managed multiple priorities effectively, ensuring that all tasks were completed on time and within budget constraints.
- Maintained confidentiality of patients' health and financial information according to HIPAA standards.
- Collaborated with team members to create a welcoming environment for all visitors, promoting a positive experience at the center.
- Contributed to team success by sharing knowledge and expertise with colleagues, fostering an environment of collaboration and continuous improvement.
- Enhanced customer satisfaction by providing timely and accurate information on center programs and services.
- Assisted in the development of marketing materials for the promotion of center programs, increasing community awareness and participation.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Phlebotomist
4 Years 6 Months- Ensured complete readiness for each donor by confirming proper donor-floor sanitization, verifying donor identification details, maintaining stocked donation supplies, and setting up donation equipment.
- Performed venipuncture and plasma collection procedures while maintaining donor comfort and specimen integrity.
- Verified donor eligibility through screening questionnaires, vital signs, and identification checks.
- Monitored donors for reactions and responded quickly to adverse events using approved protocols.
- Prepared collection equipment, supplies, and donor stations to support efficient workflow.
- Ensured compliance with SOPs, FDA requirements, and quality standards during collection activities.
- Documented donor information accurately in electronic records and maintained traceable processing files.
- Mentored new phlebotomy staff on aseptic technique, donor care, and collection procedures.
- Coordinated with team members to resolve issues and maintain safe, consistent plasma donation operations.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Developed and implemented strategies to improve phlebotomy processes.
- Participated in quality assurance and competency assessment initiatives.
- Monitored supply levels and placed orders for laboratory supplies.
- Assisted in training and onboarding new phlebotomists.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Fitting Room Associate
3 Months- Timely merchandise availability came from freight processing across the department. Positive customer support came from assistance in fitting rooms and help locating items within the department and outside the department. Floor readiness improved through markdowns and merchandise preparation for placement. Outgoing claim items were prepared for shipment. Clean, orderly department sections were maintained through zoning.
- Supported store operations by addressing fitting room access, returns, and exchange questions.
- Maintained fitting room cleanliness and organization and ensured merchandise recovery throughout shift.
- Inspected apparel for tags, alarms, and misplaced items before returning stock to sales floor.
- Monitored fitting room traffic, controlling merchandise flow and maintaining organized, customer-ready spaces.
- Sorted returned apparel, securing misplaced items and returning merchandise to sales floor locations.
Cashier/Cook
4 Months- Assisted with food preparations by chopping vegetables, warming chili, preparing oil fryers, managing condiments area, maintaining cleanliness of seating and restroom facilities, taking orders at counter and drive-thru, preparing orders in food line, operating cash register, and handling cash transactions.
- Departed to prioritize college courses and complete necessary certification hours.
- Processed customer orders accurately using POS system and handled cash, card, and mobile payments.
- Prepared hot dogs, chili cheese items, fries, and beverages according to recipe and quality standards.
- Maintained clean cashier and food prep stations following food safety and sanitation procedures.
Cashier/Cook
5 Months- Assisted with food preparations for example: chop vegetables, warm chili, prepare oil fryers, manage condiments area, clean seating area, keep up with restroom facility cleanliness, take orders at the counter and drive thru, prepare orders in the food line, maneuver cash register, count out change, etc.
- Processed customer orders accurately using POS systems and handled cash transactions with attention to detail.
- Prepared hot dogs, fries, and chili items according to recipe standards and quality expectations.
- Maintained clean, sanitary workstations, dining areas, and equipment to support food safety compliance.
Stocker
1 Year 8 Months- Duties included: stocked shelves and coolers with merchandise to ensure availability for customers, cleaned and updated merchandise on shelves and coolers to maintain store presentation, maintain restroom facilities during store hours, cleaned parking lot and entrance of store, assisted customers in locating merchandise and carrying out purchased items to enhance shopping experience, assisted with stocking medication bottles in pharmacy, maintained the cleanliness of trash cans during store hours, etc.
- Replenished pharmacy and front-end merchandise to maintain organized, fully stocked displays
- Rotated inventory using FIFO practices to support product freshness and shelf accuracy
- Received, unpacked, and sorted incoming shipments for efficient stockroom organization
Education
High School Diploma
Associate of Arts
Phlebotomy Certification
Computer Science Program
Skills
Phlebotomy - Phlebotomy experience (3–5 years)
Phlebotomy training
Venipuncture
Blood sampling
Specimen handling
Donation equipment preparation
Quality control
Regulatory compliance
Sanitation protocols
Medical terminology
Patient care
Donor relations
Team collaboration
Time management
Operational coordination
Software proficiency
Digital literacy
Team training
Mentoring
Laboratory experience
Supply chain oversight
Organizational skills
Reliable
Regulatory compliance
Complaint management
Policy compliance
Customer service
Problem-solving skills
Resolving issues
Customer communications
Data entry
Certification
Certified Phlebotomy Technician, CPR Certification, May 2026 to May 2028
Languages
English - Expert
Bilingual - Beginner
Spanish - Beginner
Timeline
Donor Center Specialist
Grifols
04.2022 - CurrentRead More
Phlebotomist
Grifols Biomat USA Plasma
04.2022 - CurrentRead More
Fitting Room Associate
Walmart
01.2022 - 04.2022Read More
Cashier/Cook
Wienerschnitzel
09.2019 - 01.2020Read More
Cashier/Cook
Wienerschnitzel
06.2018 - 11.2018Read More
Stocker
United Drug
08.2016 - 04.2018Read More
Dona Ana Community College
Computer Science Program
Read More
Dona Ana Community College
Phlebotomy Certification
Read More
Dona Ana Community College
Associate of Arts
Read More
Hatch Valley High School
High School Diploma
Read More