Camila Saenz Reyes
Chicago,IL
Summary
Dynamic and reliable hospitality professional with extensive experience at P.F. Chang's Bistro. Proven ability to enhance guest satisfaction through effective multitasking and exceptional customer service. Skilled in payment processing and problem-solving, consistently reducing wait times and fostering a warm, welcoming environment for all guests.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve goals.
Overview
1
1
year of professional experience
Work History
Hostess/ Back of the House
P.F. Chang's Bistro
2023.09 - 2024.10
- Greeted and seated guests, managing waitlists efficiently during peak hours.
- Collaborated with servers to ensure timely service and guest satisfaction.
- Maintained cleanliness and organization of front-of-house areas for optimal guest experiences.
- Assisted in training new host staff on procedures and customer service standards.
- Coordinated with kitchen staff to communicate special requests and dietary needs effectively.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Delivered pick-up and curbside orders to guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Streamlined pantry item preparation to enhance efficiency during peak service hours.
- Sustained a well-organized workspace enabling efficient multitasking while maintaining high quality standards.
- Supported kitchen staff during high-volume service periods, contributing to team success and customer satisfaction.
- Prepared a variety of cold appetizers, salads, and desserts according to established recipes and guest preferences.
- Executed thorough cleaning and sanitization of pantry station at end of shift.
- Exhibited adaptability by modifying menu offerings to accommodate evolving dietary restrictions and preferences.
- Ensured cleanliness and sanitation of work environment by strictly adhering to food safety guidelines.
- Developed and implemented efficient preparation schedules to improve staff time management.
Education
Associate of Applied Science - Profesional Nursing Associate of Applied Science
Rasmussen University
Romeoville, IL12.2027
Skills
- Time management
- Effective multitasking
- Patience and empathy
- Interactive communication skills
- Hospitality service
- Payment processing
- Safe food handling
- Flexible and adaptable
- Warm and friendly
- Reliable and trustworthy
- Problem-solving
- Organizational skills
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess/ Back of the House
P.F. Chang's Bistro
2023.09 - 2024.10
Associate of Applied Science - Profesional Nursing Associate of Applied Science
Rasmussen University