Camila Silva Santos
Tampa,FL
Summary
Organized and proactive Customer Service, thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Imperial Dade
9220 Palm River Rd, Tampa
09.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Very good at translating for customers or employees.
Education
Brandon High School
Brandon 05.2020
Institute Torrelles De Llobregat
Barcelona05.2018
Skills
- Paperwork Processing
- Data Entry
- Product Knowledge
- Staff Training
- Problem Resolution
- Attention to Detail
- Order Fulfillment / Processing
- Payment Processing
- Fluent in Multiple Languages
- Microsoft Outlook / Word / Excel / PowerPoint
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Imperial Dade
09.2021 - Current
Brandon High School
Institute Torrelles De Llobregat