Camila Tristao
Peabody,MA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Excellent customer service and conflict management skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Staff Assistant III
Wyss Institute - Harvard University
Boston , MA
12.2020 - Current
- Establishes clerical support by handling daily routines and special requirements. Ensures members of policies for safe work environment and maintains stock of office supplies.
- Responsible for scheduling in-person and virtual meetings, coordinates travel for Wyss members, processes reimbursements and credit card reconciliations.
- Writes and archives meeting minutes for administrative team.
- Manages catering orders, parking validations, mail distribution and coordinates laboratory shipments.
- Maintains conference room organization and supports Administrative and Events teams with additional tasks and provides additional administrative support as necessary.
- Maintains professional front desk duties, handles incoming calls and deliverers exceptional service to every guest.
Patient Case Manager
MetroWest Urologic Associates
Natick, MA.
01.2019 - 12.2020
- Established collaborative practices with physicians regarding plan of care and variances in plan implementation and outcomes.
- Used case management plan to manage care consistent with predetermined financial and quality results, in collaboration with physicians and other healthcare members and payers.
- Maintained documentation of case management activities, plans and outcomes.
- Preserved and prepared reports and treatment records for about 30 to 40 patients daily.
Portuguese Interpreter (Fully Remote)
Language Line Solutions
Monterey, CA
10.2017 - 08.2018
- Home-Based Telephone and Video Interpreter responsible for handling calls on demand and rendering meaning of conversations between Portuguese and English speakers.
- Provided interpretation to the following industries: Medical, Insurance, Finance, Utilities, Travel & Hospitality, General Business, Law Enforcement, and 911.
- Conducted friendly and professional interpretation.
- Rendered correct concepts and meanings according to conventions of established interpretation protocol.
Child Caregiver
Self Employed Services
Winchester, MA
04.2009 - 10.2017
- Provided care for multiple children ages four months to six years.
- Daily responsible for managing activities, meals, pick-ups, and drop-offs.
- Managed household supplies and purchasing.
- Maintained good communication skills and high energy level.
Manager & Teacher
Cultural Center of Language Studies
Somerville, MA.
01.2006 - 11.2013
- Managed school administration department, including financial department and order supplies.
- E.S.L. (English as Second Language) Teacher from grades 1 to 12.
- Established strategic goals by gathering pertinent business, financial, service, and operations information; maintained quality service by enforcing quality and customer service standards; analyzed and resolved quality and customer service problems.
- Developed and delivered lesson plans, administered academic and language assessments for evaluating student progress and language acquisition, established and maintained standards of student behavior for productive classroom environment.
Education
Bachelor of Arts - Holistic Psychology
Lesley University
Cambridge, MA05.2020
Associate of Science - Human Service Practitioner
North Shore CommunityCollege
Lynn, MA01.2018
Associate of Science - Mental Health One-Year Certificate
North Shore Community College
Danvers, MA06.2016
Skills
- Proficiency in Microsoft Office Suite, PeopleSoft HCM, Oracle, By-to-Pay and Zoom
- Documentation Proficiency in UroChart, CareTracker, and Splashtop Bussiness
- Medical Records Management
- Schedule and calendar management
- Interpersonal Communication
- Cultural awareness
- Positive Reinforcement
- Classroom management
Certification
• Boundaries & Ethics.
• Person-Centered therapeutic approach.
• Motivational Interviewing.
• Multi-Cultural Training.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Staff Assistant III
Wyss Institute - Harvard University
12.2020 - Current
Patient Case Manager
MetroWest Urologic Associates
01.2019 - 12.2020
Portuguese Interpreter (Fully Remote)
Language Line Solutions
10.2017 - 08.2018
Child Caregiver
Self Employed Services
04.2009 - 10.2017
Manager & Teacher
Cultural Center of Language Studies
01.2006 - 11.2013
Bachelor of Arts - Holistic Psychology
Lesley University
Associate of Science - Human Service Practitioner
North Shore CommunityCollege
Associate of Science - Mental Health One-Year Certificate
North Shore Community College
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