Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
9
9
years of professional experience
Work History
Receptionist
Springtown Park Rehabilitation and Care Center
Springtown, Texas
08.2023 - Current
Handle phone calls from healthcare establishments, dispatchers, families, and residents
Take notes for nurses and residents
Greet and provide information to 100+ residents and visitors
Communicate and direct questions to nurses and other departments
Cooperate with other departments, such as Social Worker and Business department
Collaborate with Business Officer Manager to file documents, enter residents' information in the online system, request and download residents' Medicare information, data entry for therapies
US Rater
Telus International
Remote
10.2022 - 09.2024
Researched and verified search content for 50+ Google search algorithms daily
Audited search inquiries by looking for potentially upsetting or offensive material not suited to search topic
Leading a secure and safer internet for all users
YMCA Playhouse Coordinator
Ryan YMCA
Fort Worth, Texas
02.2021 - 12.2022
Ensured care and wellness of all Playhouse members
Usually working with around 70 children per day
Planned activities and events tailored to young children as well as 2-3 activities and events for teens located in the Ryan branch area per month
Prepared and organized rooms used by Playhouse, such as Main Playhouse, Game room, Gym, and Studio
Playhouse Staff
Benbrook YMCA
Benbrook, Texas
09.2017 - 11.2017
Engaged with children ages 0-12, by playing games, reading books, and crafts
Maintained and sterilized around 50+ toys daily
Kept room organized and uncluttered
Customer Support
Younique
Lehi, Utah
05.2016 - 05.2017
Provided Customer service to Younique Presenters, regarding their orders, returns, exchanges, products, accounts, and their concerns, while also sympathizing with their situation
Completed Tier 1 testing (and requirements) and Tier 2 testing