Camilia Capehart
Newark
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
United Airlines
Newark
02.2022 - Current
- Assisting passengers with check-in dilemmas by administering excellent Customer Service.
- Making sure passengers luggage is tagged properly to their correct destination.
- Making sure passengers have the right international documents to travel.
- Rebooking passengers using specific software.
- Boarding passengers onto their designated flight/aircraft.
- Assisting passengers with rebooking and check-in dilemmas via by phone as an Agent On Demand.
- Providing passengers with follow-up information on locating their luggage if its misplaced.
Operation Agent/Specialist
United Airlines Catering Operations
Newark
04.2016 - 10.2021
- Packed food and beverages for airline equipment.
- Unpacked and washed airline equipment.
- Pushed/Pulled equipment to designated areas.
- Specified and determined the amount and type of product to be packed inside the airline equipment according to the flights itinerary.
- Organized paperwork according to flight information.
- Occasionally was an acting Lead, assisting the Supervisor to maintain the operation.
Merchandising Team Member
Century 21 Department Stores
Elizabeth
02.2016 - 04.2016
- Restocked and replenished the shelves and racks with merchandise.
- Assisted with price changing; markups and markdowns.
- Assisted Customers with questions about merchandise.
- Unloaded new merchandise from shipments for replenishment.
- Customer Service and Merchandising.
Sales Associate/Overnight Stocker
Toys R Us and Babies R Us
Elizabeth
10.2015 - 03.2016
- Replenished shelves with merchandise.
- Corrected price tags.
- Assisted customers with location and certain dilemmas about different merchandise.
- Unloaded new merchandise from shipments.
Baggage Representative
AirServ Corporation
Newark
04.2015 - 05.2015
- Organized luggage from passengers in a timely manner.
- Customer Service; Assisted passengers with baggage dilemmas and general flight information.
- Unloaded and loaded luggage to and from baggage areas.
Baggage Service Agent
Huntleigh USA
Newark
06.2006 - 04.2015
- Organized luggage in a timely manner.
- Customer Service; Assisted passengers with luggage dilemmas and general information about their flight.
- Loaded and Unloaded luggage to and from baggage areas.
Sales Associate
Sears-Roebuck
Livingston
02.2005 - 04.2005
- Organized clothing racks/stocked shelves
- Customer Service
Education
Business Administration - Some College Courses
Essex County College
Newark, NJHigh school diploma -
West Side High School of Business Finance
Newark, NJSkills
- Customer Service
- Microsoft Powerpoint
- Computer Skills
- Microsoft Word
- Excel
- Office
- Windows
- Microsoft Office
References
- David Grimes, (862) 214-4557
- Anthony Williams, (973) 280-5363
- Nasheeka Hooker, (551) 232-0197
Personal Information
- Willing To Relocate: Anywhere in NJ
- Authorized To Work in the US for any employer
Timeline
Customer Service Representative
United Airlines
02.2022 - Current
Operation Agent/Specialist
United Airlines Catering Operations
04.2016 - 10.2021
Merchandising Team Member
Century 21 Department Stores
02.2016 - 04.2016
Sales Associate/Overnight Stocker
Toys R Us and Babies R Us
10.2015 - 03.2016
Baggage Representative
AirServ Corporation
04.2015 - 05.2015
Baggage Service Agent
Huntleigh USA
06.2006 - 04.2015
Sales Associate
Sears-Roebuck
02.2005 - 04.2005
Business Administration - Some College Courses
Essex County College
High school diploma -
West Side High School of Business Finance