Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Camille Bassett

Austin,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

14
14
years of professional experience

Work History

Office Manager

360 MD
10.2021 - Current
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Worked with marketing teams to create marketing and promotional content for social media.

Concierge

Seaholm Residences
05.2023 - Current
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Maintained accurate and up-to-date records of guest information.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Answered central telephone system and directed calls accordingly.

Patient Services Representative

Dell Children's Medical Center
01.2016 - 10.2021
  • Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
  • Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
  • Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.

Group Fitness Coach

Golds Gym, Crunch Fitness
05.2010 - Current
  • Enhanced client fitness levels by developing and implementing customized group workout plans.
  • Boosted class attendance rates by creating engaging and innovative group fitness programs.
  • Improved overall client satisfaction through consistent communication, addressing concerns, and adapting workouts to individual needs.
  • Increased member retention by fostering a supportive and inclusive environment for all participants.

Education

Associate of Science -

Utah Valley University
Orem, UT

High School Diploma -

Paul Laurence Dunbar High School
Lexington, KY
05.1999

Skills

  • Customer Service
  • Conflict Management
  • Scheduling
  • Workflow Optimization
  • Record Keeping
  • Event Planning
  • Social Media Management
  • Motivational Techniques
  • Ethics and Integrity

Languages

Sign Language
Professional Working

Timeline

Concierge

Seaholm Residences
05.2023 - Current

Office Manager

360 MD
10.2021 - Current

Patient Services Representative

Dell Children's Medical Center
01.2016 - 10.2021

Group Fitness Coach

Golds Gym, Crunch Fitness
05.2010 - Current

Associate of Science -

Utah Valley University

High School Diploma -

Paul Laurence Dunbar High School

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Camille Bassett