Camille Betts
Plano,TX
Summary
Energetic, detail oriented, multitasker, results-oriented customer experience specialist with analytical problem-solving skills. Exceptionally effective in developing key relationships, building partnerships, and growing business.
Overview
8
8
years of professional experience
Work History
Multi-Location Manager
Nikki Smith Designs
Dallas, Texas
03.2025 - Current
- Oversaw operations across 4 retail locations, ensuring consistency in brand standards, customer service, and team performance.
- Managed and scheduled 24+ employees, ensuring optimal store coverage and staffing for peak sales periods.
- Built strong team through proactive recruitment and hiring strategies.
- Created and implemented Store Associate Training Manual and Employee Handbook, streamlining onboarding and improving team performance.
- Recruited top talent to maximize profitability.
- Trained and onboarded new store associates to ensure they were confident in product knowledge, customer service, and daily operations.
Digital Marketer/Social Media Manager
Sitter Central - Dallas Tx
03.2022 - Current
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
HR Sales & Service Consultant
Paychex Inc
07.2024 - 02.2025
- Provided personalized service to build relationships with customers.
- Generated new business opportunities through cold calling campaigns.
- Assisted customers in selecting appropriate products or services for their needs.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Collaborated with team members to develop effective sales plans.
- Maintained $30K+ in monthly sales revenue, helping businesses streamline operations through Paychex HR, payroll, and compliance services.
Customer Experience Specialist
Nikki Smith Designs - Dallas, TX
07.2023 - 07.2024
- Increased store profitability and foot traffic by implementing over 9 in store events monthly/seasonal promotions.
- Collected valuable data through surveys and focus groups, leading to actionable insights for company improvements.
- Opened two store locations - Designed store layout, trained 30+ employees, created sale targeting initiatives.
- Improved customer satisfaction by 25% through staff training in customer service and product knowledge, while monitoring customer feedback, and identifying trends.
- Mentored/led training sessions for 30+ new hires during their onboarding process, ensuring they were well-equipped to excel in their sale roles from day one.
Sales Associate
Nikki Smith Designs - Dallas, TX
01.2018 - 06.2023
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Digital Marketor/Content Creator
Harp And Sling Marketing Agency - Frisco, TX
06.2022 - 05.2023
- Created high-end graphics and innovative website design.
- Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Optimized visual storytelling, impact images and video integration for higher engagement rates.
- Conducted hashtag research and call-to-actions to improve post visibility on various platforms, driving organic follower growth.
- Created a monthly editorial calendar outlining planned content themes, allowing for strategic alignment between posting schedules and marketing goals.
Education
Bachelor of Science - Communication, Marketing, Entrepreneurship Studies
Dallas Baptist University
Dallas, Texas05.2023
Skills
- Sales expertise
- Social Media Management
- Graphic Design
- Microsoft Office
- Partnership Building/service
- Public and Media Relations
Timeline
Multi-Location Manager
Nikki Smith Designs
03.2025 - Current
HR Sales & Service Consultant
Paychex Inc
07.2024 - 02.2025
Customer Experience Specialist
Nikki Smith Designs - Dallas, TX
07.2023 - 07.2024
Digital Marketor/Content Creator
Harp And Sling Marketing Agency - Frisco, TX
06.2022 - 05.2023
Digital Marketer/Social Media Manager
Sitter Central - Dallas Tx
03.2022 - Current
Sales Associate
Nikki Smith Designs - Dallas, TX
01.2018 - 06.2023
Bachelor of Science - Communication, Marketing, Entrepreneurship Studies
Dallas Baptist University
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