Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Princess Cruises
04.2023 - 09.2023
Coordinated with various locations and vendors regarding tours, transportation, and luggage
Resolved customer disputes in a professional manner while maintaining positive relationships
Promoted, sold, and refunded tours, working with third party vendors
Took solicited guests feedback and acted on concerns within our facility
Assisted guest in fulfilling their expectations and requests in regards to their trip
Lifeguard and Swim Instructor
YMCA
06.2022 - 09.2022
Completed training courses, lifeguard, first aid, and CPR certifications
Maintained facilities
Cashier, office work
Provided friendly customer service to guests and addressed concerns
Responded to emergency situations in a timely, efficient manner
Gave private and public swim lessons to all ages
Camille's Cookies
Self Owned Baking Business
09.2019 - 06.2022
Food handlers certificate
Took orders
Budgeted time and materials to make the best quality products
Ensured the consistent cleanliness and upkeep of the kitchen, adhering strictly to heath and safety protocols
Properly baked, packaged and delivered cookies
Maintained professional and positive customer relations