CAMILLE COLE
Murfreesboro,TN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.
Overview
6
6
years of professional experience
Work History
Benefits Advocate
United Healthcare, Inc.
NASHVILLE, TN
09.2022 - Current
- Serve as the main point of contact for clients, addressing their inquiries and concerns regarding benefits, insurance coverage, and claims
- Investigate and resolve client issues related to benefit claims, discrepancies, or denials
- Collaborate with internal departments, such as claims processing or provider networks, to ensure prompt resolution and client satisfaction
- Guide clients through the enrollment process, explaining plan options and assisting with paperwork or online enrollment systems
- Maintain accurate records and documentation of enrollment activities.
- Successfully completed training for TNCAID and TN DSNP
- Sustaining high performance in meeting and surpassing metrics objectives
- SDOH Team Champ 2023
- Editor of the “cooler talk” newsletter as part of EEX for team
Document Verification Examiner
DEPARTMENT OF SAFETY AND HOMELAND SECURITY
NASHVILLE, TN
09.2019 - 09.2022
- Verify documentation submitted for processing of driver’s license applications in conjunction with the federal/state REAL ID program
- Perform initial offsite review that reduces public wait times in driver centers
- Determine sufficiency of documentation and communicate results to applicants
- Test proprietary software applications and provide feedback to programmers on ease of use and functionality, prior to public access
- Administer license examinations including vision, written, and road tests
- Collect, process and record driver's license application fees.
Hub Supervisor
UNITED PARCEL SERVICE
LAVERGNE, TN
07.2018 - 09.2019
- Supervised time sensitive sorting and distribution function
- Supervised a team of eight to fifteen individuals who ensure timely sort and distribution of a high volume of small packages
- Responsible for allocating work and monitoring production goals
- Coached and provided team with tools for success.
Education
Associate of Arts - Social Work – Transfer Path
MOTLOW STATE COMMUNITY COLLEGE
05.2020
Professional Studies, Organizational Leadership -
MIDDLE TENNESSEE STATE UNIVERSITY
Murfreesboro, TNSkills
- Research abilities
- Policy Knowledge
- Proficient in [Software]
- Relationship Building
- Organizational Skills
- Teamwork and Collaboration
- Self Motivation
- Excellent Communication
- Problem-solving aptitude
- Multitasking
References
Upon Request
Timeline
Benefits Advocate
United Healthcare, Inc.
09.2022 - Current
Document Verification Examiner
DEPARTMENT OF SAFETY AND HOMELAND SECURITY
09.2019 - 09.2022
Hub Supervisor
UNITED PARCEL SERVICE
07.2018 - 09.2019
Associate of Arts - Social Work – Transfer Path
MOTLOW STATE COMMUNITY COLLEGE
Professional Studies, Organizational Leadership -
MIDDLE TENNESSEE STATE UNIVERSITY
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