Camille Fahie

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

• Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
• Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
• Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
• Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
• Collaborated with other departments to resolve complex client issues quickly and effectively.
• Ensured compliance with industry regulations through diligent documentation and adherence to established procedures.
• Enhanced staff productivity with regular training sessions and performance evaluations.
• Streamlined service processes for improved efficiency and reduced waiting times for customers.
• Increased customer satisfaction by providing exceptional service and addressing concerns promptly.

• Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
• Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
• Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
• Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
• Collaborated with other departments to resolve complex client issues quickly and effectively.
• Ensured compliance with industry regulations through diligent documentation and adherence to established procedures.
• Enhanced staff productivity with regular training sessions and performance evaluations.
• Streamlined service processes for improved efficiency and reduced waiting times for customers.
• Increased customer satisfaction by providing exceptional service and addressing concerns promptly.

Provided superior customer service with etiquette and a positive attitude

Answers phone calls appropriately; handled customer concerns and complaints;Facilitated all Business Center services

Applied knowledge of all requirements, policies, and procedures related to MSB and other financial services

- Complied with H-E-B security / confidentiality guidelines

- Conducted transactions on the H-E-B POS System

Handled large sums of cash; conducts, processes, reconciles transactions in compliance with policies and procedures

- Applied understanding of H-E-B Refund Policy; processed returns; israid rain checks, as applicable

Applied understanding and urgency of recall processes.

• Maintained and processed invoices, deposits, and money logs.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Reconciled and corrected issues with financial records.
• Posted daily receipts and payments in accordance with corporate protocols.
• Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
• Provided support during audits by supplying requested documentation promptly and accurately.
• Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.