Camille Ford
Charlotte,NC
Summary
Dynamic customer service professional with extensive experience in customer service, excelling in enhancing customer satisfaction and loyalty. Known for reliability and composure in high-pressure situations, I effectively resolved complaints and trained new employees. Proficient in cash handling and POS systems, I consistently promoted a welcoming shopping environment.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Harris Teeter Grocery Store
Charlotte, NC
09.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Walgreens
Charlotte, NC
11.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance
Stocker
Tj Maxx Dept Store
Charlotte, NC
11.2021 - 09.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Removed garbage, compost, and recycling, and placed in designated container areas.
Dietary Associate
Atrium Health
Charlotte, NC
01.2020 - 04.2022
- Assisted in inventory management, ordering supplies as necessary to maintain optimal stock levels for efficient meal preparation.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained cleanliness and organization in food preparation areas, adhering to strict sanitation standards and guidelines.
- Maintained accurate records of patient dietary preferences, allergies, and nutritional needs to ensure optimal care and meal planning.
Customer Service Cashier
Food Lion Grocery
Charlotte, NC
02.2011 - 07.2015
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Customer Service Cashier
Harris Teeter Grocery
Charlotte, NC
04.2005 - 06.2008
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Redeemed coupons to discount purchases.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Trained new cashiers, enhancing team efficiency and accuracy.
Medical Transportation Driver
Lifeline LLC
Louisville, KY
07.2001 - 12.2004
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Achieved daily preparation for vehicle inspections prior to travel.
- Demonstrated strong problem-solving skills in response to unexpected situations or complications that arose during patient transfers.
Customer Service Cashier
Winn-Dixie Supermarkets
Louisville, KY
04.1997 - 06.2001
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
Associate In General Education - Dietetics
Gaston College
Dallas, NC05.2021
Human Services
Central Piedmont Community College
Charlotte, NC05.2017
High School Diploma -
Shawnee Aviation High School
Louisville, KY05.1992
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Certification
• Certified dietary management
Timeline
Customer Service Cashier
Harris Teeter Grocery Store
09.2024 - Current
Customer Service Cashier
Walgreens
11.2022 - Current
Stocker
Tj Maxx Dept Store
11.2021 - 09.2022
Dietary Associate
Atrium Health
01.2020 - 04.2022
Customer Service Cashier
Food Lion Grocery
02.2011 - 07.2015
Customer Service Cashier
Harris Teeter Grocery
04.2005 - 06.2008
Medical Transportation Driver
Lifeline LLC
07.2001 - 12.2004
Customer Service Cashier
Winn-Dixie Supermarkets
04.1997 - 06.2001
Associate In General Education - Dietetics
Gaston College
Human Services
Central Piedmont Community College
High School Diploma -
Shawnee Aviation High School