Camille Gillespie
Raleigh,NC
Summary
Specialist in learning and development with expertise in training program creation, onboarding support for site launches, and leadership development. Drives measurable gains in productivity while strengthening compliance and quality outcomes. Communicates clearly and adapts quickly to changing operational needs.
Overview
7
7
years of professional experience
Work History
Learning Trainer
Amazon
Raleigh, NC
06.2024 - Current
- Delivered onboarding training for Amazon associates on safety and standard work procedures.
- Coordinated two site launches, managing associate setup and leadership onboarding.
- Ensured launch readiness for new delivery station by implementing standard operating procedures and creating reusable launch playbook.
- Onboarded four incoming leaders across three sites through structured ramp-up and knowledge transfer.
- Supported end-to-end operational training and workflow execution, building daily verification cadence that raised job rotation compliance from 86.6% to 91.8%.
- Improved WIP compliance from ~49% to ~74% and reduced high-WIP backlog from 29.5% to 13.5% through process tracking, follow-up, and coaching.
- Improved site quality metrics and launched learning engagement calendar plus ambassador program.
- Supported cross-functional teams with warehouse workflow training and job aids.
- Supported site-wide badge conversion initiatives across multiple groups.
- Reviewed training-hour spend and established ongoing monitoring to address site's largest cost gap.
Interim Process Assistant Dock Operations
Amazon
Raleigh, NC
10.2023 - 03.2024
- Owned end-to-end shift start-up process, ensuring reset and readiness for pre-charge, staffing associates for next cycle's dock operations, and managing the process once underway.
- Ran the dock and led the shift as the dock Process Assistant, directing associates to maintain continuous flow and meet shift goals.
- Checked drivers in and out, docked and released trailers, and maintained steady dock flow throughout the shift.
- Coached associates in real-time on the floor, enhancing work quality and adherence to standards.
- Monitored dock activities for compliance with safety and operational standards., staging, and sortation areas for compliance with processes and standards.
- Supported safety walks and reinforced Amazon safety procedures with associates.
- Communicated shift priorities and handoff updates to Amazon leadership.
Learning Ambassador / Fulfillment Associate (Tier 1)
Amazon
Raleigh, NC
11.2022 - 10.2023
- Improved scan compliance from 99.6% to 99.9% through direct training and reinforcement of standard work.
- Facilitated new-hire onboarding and cross-training across multiple work areas, enhancing team flexibility and coverage.
- Acted as a peer resource and trainer, helping new associates achieve full productivity in operational procedures and safety.
- Conducted quality checks during pick, pack, sort, and stow workflows, ensuring compliance with established standards..
- Partnered with leaders to address learning gaps and workflow issues.
Work From Home Agent
The North Face Inc.
Charlotte, NC
09.2020 - 09.2022
- Handled high-volume phone, chat, and email support with professional service.
- Resolved order status, shipping, and return requests through CRM platforms, ensuring customer satisfaction and efficient resolution.
- Processed exchanges, refunds, and warranty issues according to company policy, maintaining compliance and enhancing customer trust.
- Built trusted customer relationships, fostering loyalty and encouraging repeat business opportunities.
- Confirmed accuracy of data entry in company database system.
Call Center Representative / Customer Service
Conduit Global
McLeansville, NC
11.2019 - 08.2020
- Processed phone activations, payments, and promotions while supporting sales through customer conversations.
- Assisted callers with inquiries with order status, account updates, and general information.
- Managed high-volume customer interactions while practicing courteous phone etiquette.
- Provided Tier 1 technical support by answering inbound calls and troubleshooting phone issues.
Education
Bachelor of Arts - Communication Studies
University of North Carolina At Greensboro
Greensboro, NC08-2024
High School Diploma -
South Central High School
Winterville, NC06-2015
Skills
- Training onboarding
- Training program design
- Cross-training
- Process improvement
- Process compliance strategies
- Site launch support
- Operational workflow
- Inbound and outbound operations
- Data-driven solutions
- Safety compliance
- Learning management systems
- Presentation skills
- Associate engagement
Timeline
Learning Trainer
Amazon
06.2024 - Current
Interim Process Assistant Dock Operations
Amazon
10.2023 - 03.2024
Learning Ambassador / Fulfillment Associate (Tier 1)
Amazon
11.2022 - 10.2023
Work From Home Agent
The North Face Inc.
09.2020 - 09.2022
Call Center Representative / Customer Service
Conduit Global
11.2019 - 08.2020
Bachelor of Arts - Communication Studies
University of North Carolina At Greensboro
High School Diploma -
South Central High School