CAMILLE HENRY LOVE

With over 25 years of experience in call center management and operations, I have a strong record of accomplishments in training and leadership mentoring. I seek a role that leverages my expertise in driving strategic initiatives and optimizing employee performance. My experience includes collections optimization, new product launches, fraud prevention, state/federal compliance regulations for handling customer complaints, and the design/delivery of tailored training programs. I'm skilled in presentation strategies, whether it's for online or in-person class facilitation, along with understanding the need for individualized coaching versus other cookie-cutter options. My commitment to enhancing performance, productivity and customer retention strategies also aided in my ability to foster innovative cross-functional collaboration between all departments.