CAMILLE L. ALEXANDER
Cyber Security Technical Writer
Belleville,Mi.
Overview
17
17
years of professional experience
Work History
Cyber Security Analyst/Technical Writer
Strategic Staffing Solutions – DTE Energy
Remote
01.2024 - 09.2024
- Created SWIs, policies, and procedures for the Stone Pool Substation Cyber Security Team
- Created employee communications for the training of the Stone Pool Substation Cyber Security Team
- Created Stone Pool Substation Cyber Security Training Program- including training plans & materials for Stone Pool Substation Cyber Security Team
- Created SWI Documentation Templates for the Stone Pool Substation Cyber Security Team
- Interviewed Network Engineers to create program and policy documents
- Participated in Project status meetings for Distribution Operations on the Stone Pool Substation Cyber Security Project
- Reviewed Ernst & Young Audit recommendations and revised Stone Pool Substation Cyber Security SWI documentation.
Technical Documentation Writer
ZEFR
Remote
03.2023 - 09.2023
- Assisted SMEs with MRC Audit documentation and preparation
- Gathered requirements for Ernst & Young recommendations
- Created policies and procedures per Ernst & Young recommendations
- Created documentation trackers for MRC Audit
- Held meetings with SMEs to develop and plan for MRC Audit
- Created Business Continuity Plans
- Created Disaster Recovery Plans
- Created written statements for compliance.
Technical Policy Writer
TekSystems- VyStar Credit Union
Remote
11.2021 - 12.2022
- Created policies and procedures for federal compliance
- Created and provided weekly status reports on initiatives
- Gathered and analyzed data for reporting and process improvement
- Communicated project status, plans, progress, and other issues to Senior Leadership.
Technical Writer
Murtech Staffing-Highmark Healthcare
Remote
11.2020 - 11.2021
- Created/Converted source documents into Job Aids, Tip Sheets and SOPs using Highmark Healthcare Template
- Worked with a team of Technical Writers in the US and India to create documentation for Highmark Health Departments
- Created PBI tickets in Jira to track Technical Writing work assignments
- Communicated with Highmark Healthcare departments to answer questions and make edits to existing documentation
- Attended Team meetings/huddles to discuss assigned work.
IT Editor/Reviewer-Business Systems Consultant
Insight Global- Wells Fargo
Remote
05.2019 - 08.2020
- Reviewed documentation for Application Team Change Requests and Software Deployment
- Prepared documentation for federal compliance and audits
- Authorized and approved Change Requests
- Communicated with Application Teams on document submission
- Ensured that all documents are correct and approved for software deployment.
NERC CIP IT Technical Systems Analyst/Writer
Progressive Global Energy-Exelon Corporation
Remote
06.2018 - 05.2019
- Reviewed and finalized technical documentation
- Logged request tickets via Jira
- Created and edited Job Aids, tutorials, and Standard Work Instructions
- Reviewed and documented internal processes and initiated improvements
- Interviewed System Engineers (Subject-Matter Experts) and provided feedback
- Managed document libraries using SharePoint
- Planned, wrote, and edited operational and instructional manuals, as well as maintenance and test procedures, for paper- and Web-based publications
- Documented engineering processes and specifications for software development lifecycle, product delivery, and product and patch releases
- Conferred with the development team on specifications.
NERC CIP Cyber Security Analyst/Technical Writer
DISYS-DTE Energy
Downtown Detroit, Mi.
05.2017 - 04.2018
- Created, reviewed, and submitted technical documentation to the NERC Compliance Organization (NCO) in accordance with NERC requirements, CIP standards and Federal Compliance
- Created and edited Job Aids and Standard Work Instructions
- Created Emergency Response plans and Standard Operating Procedures for Federal Compliance
- Assisted with technical documentation for Audit activities
- Reviewed internal documents and processes
- Cyber Administration of all CSAS Assets including: Monthly patching deployment of 20 CSAS Servers and Workstations via Ivanti (Shavlik)
- Created deployment reports via Ivanti (Shavlik) for monthly CSAS patch implementation
- Executed scripts via PowerShell to generate Baselines and Deviation reports for NERC Compliance
- Updated Malware (Anti-virus) for CSAS Assets via Symantec EndPoint Protection Manager
- Created Change Orders within CA ServiceDesk Manager for all work related to CSAS Assets
- Monitored health of CSAS assets via Configuration Monitoring, Symantec and Qualys
- Add/Remove users from CSAS via AGRTS (Access Granting Revocation Tracking System)
- Extracted and submitted data quarterly for PUAR (Periodic User Access Review)
- Edited and Maintained CSAS Recovery Plans (CIP-009)
- Created Test Cases for CSAS Assets
- Responded and assisted Corporate Security with any maintenance to CSAS Workstations and Servers.
NERC-CIP IT Analyst/Technical Writer
DISYS -DTE Energy
Detroit, Mi.
09.2014 - 05.2017
- Created, edited, and maintained all CIP-009 Recovery Plans (BES) for Federal Compliance
- Created procedures for CIP-003-R1-Cyber Security-Security Management Controls (BES), CIP-005-R1 and R2- Cyber Security-Electronic Security Perimeters (BES), CIP-007-R1-Systems Security Management (Ports and Services), CIP-010-R1-Configuration Change Management
- Packaged NERC-CIP evidence for submittal to ITS and NCO for federal audit purposes
- Liaison between DTE business units to identify requirements and changes, communicated information to the SCADA Team
- Assisted with v3 to v5 migration
- Created procedures for handling ABB access and support
- Assisted team with audit preparation activities
- Continuous Improvement Lead (Conduct huddles, Coaching and Metrics Delivery)
- Created Mitigation and Gap Remediation Plans.
Technical Writer (Detroit Street Lighting Project)
RCM Technologies-Corby Energy Services
Belleville, Mi.
05.2014 - 09.2014
- Gathered PLA business requirements for the creation of departmental processes and procedures
- Responsible for monitoring and ensuring compliance with all departmental processes and procedures
- Utilized SharePoint to store and track PLA Data
- Created organizational structure through written processes and flow charts
- Managed all PLA for the construction of over 50,000 Detroit Street Lights
- Managed relationships between vendor and customer
- Hired & supervised staff and delegated responsibilities in accordance with project plans & requirements
- Mitigated risks and issues
- Created and managed project status reports and facilitated regular internal meetings, supported by more senior project management team members
- Developed and managed the implementation of project plans, created monitoring and control mechanisms
- Created communication plans for implementation to ensure all impacted parties are informed of the next steps for street light completion.
Technical Analyst (BPM Grant Project)
Optimal Engineering-General Motors Corporation, LLC
Warren, Mi.
09.2013 - 02.2014
- Maintained detailed work plans for new Battery Plant construction
- Established relationships with contractors and vendors
- Managed Global Document Management System and the archiving of all project files
- Completed billing and labor invoicing to Federal Government for work performed on Battery Plant for 45% Reimbursement
- Interfaced with suppliers and vendors on all work performed
- Managed all necessary compliance review, documentation, and audit activities
- Ensure requisite grant requirements are met, including all reporting, labor invoicing, and supporting documentation
- Supported necessary compliance review, documentation, and audit activities
- Training and Work Authorization Matrix Lead
- Purchase Order and Invoice Documentation Lead.
Technical Writer (Healthcare Accreditation Project)
The Bartech Group at Blue Cross Blue Shield of Michigan
Detroit, Mi.
09.2009 - 01.2011
- Developed BCBSM corporate policies & procedures for compliance with NCQA standards
- Managed BCBSM Accreditation SharePoint site
- Interfaced with business owners to produce and execute project plans
- Interfaced with business owners to prepare business process requirements and track accreditation deliverables
- Developed business cases, gap remediation templates, and dashboards for Accreditation
- Interviewed Subject Matter Experts to develop reports and presentations
- Assisted in the deployment and support of customer SharePoint infrastructure in accordance with implementation and support standards
- Participated in the planning & execution of tasks related to upgrades, third-party solutions & integration with additional BCBSM Systems
- Performed GAP analysis of Accreditation requirements
- Participated in Joint Application Development (JAD) sessions with BCBSM stakeholders
- Gathered business requirements during the inception phase, documented and delivered functional specification documents, and assisted in the analysis and design of all documents.
NERC-CIP Compliance Technical Writer
The Bartech Group at DTE Energy
Detroit, Mi.
03.2008 - 11.2008
- Conducted analysis on DTE Power Plants to create a variety of technical communication for NERC Compliance
- Developed use cases, workflows & mock-ups for Fossil General
- Interfaced with SMEs to prepare high-level documents for NERC Compliance
- Prepared business process models via MS Visio to create use-case diagrams
- Created vision, scope, and use case documents
- Created status reports, and client presentations; prepared business process models, defined milestone deliverables, and established critical success factors
- Created power plant orders/procedures for NERC Compliance and other federally mandated programs
- Proofread, edited, and revised Emergency Operations procedure manual for Fossil Generation.
NERC-CIP Technical Writer
Alliant Energy (Madison, WI)
Remote
11.2021 - 01.2022
- Prepared, edited, and managed a repository of 200 NERC-CIP documents in preparation for NERC-CIP Audit.
NERC-CIP Compliance Analyst/Technical Writer
Bridge Energy (Boston, MA)
Remote
07.2017 - 09.2017
- Developed procedures for CIP-003 Electronic Access Control and Physical Access Control.
Timeline
Cyber Security Analyst/Technical Writer - Strategic Staffing Solutions – DTE Energy
01.2024 - 09.2024
Technical Documentation Writer - ZEFR
03.2023 - 09.2023
Technical Policy Writer - TekSystems- VyStar Credit Union
11.2021 - 12.2022
NERC-CIP Technical Writer - Alliant Energy (Madison, WI)
11.2021 - 01.2022
Technical Writer - Murtech Staffing-Highmark Healthcare
11.2020 - 11.2021
IT Editor/Reviewer-Business Systems Consultant - Insight Global- Wells Fargo
05.2019 - 08.2020
NERC CIP IT Technical Systems Analyst/Writer - Progressive Global Energy-Exelon Corporation
06.2018 - 05.2019
NERC-CIP Compliance Analyst/Technical Writer - Bridge Energy (Boston, MA)
07.2017 - 09.2017
NERC CIP Cyber Security Analyst/Technical Writer - DISYS-DTE Energy
05.2017 - 04.2018
NERC-CIP IT Analyst/Technical Writer - DISYS -DTE Energy
09.2014 - 05.2017
Technical Writer (Detroit Street Lighting Project) - RCM Technologies-Corby Energy Services
05.2014 - 09.2014
Technical Analyst (BPM Grant Project) - Optimal Engineering-General Motors Corporation, LLC
09.2013 - 02.2014
Technical Writer (Healthcare Accreditation Project) - The Bartech Group at Blue Cross Blue Shield of Michigan
09.2009 - 01.2011
NERC-CIP Compliance Technical Writer - The Bartech Group at DTE Energy
03.2008 - 11.2008