Summary
Overview
Work History
Education
Skills
CUST
Timeline
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Camille Maez

San Antonio,Texas

Summary

Dedicated on providing a decade of exceptional service to cultivate long-term relationship within the company.

Overview

10
10
years of professional experience

Work History

Insurance Sales Professional

USAA
San Antonio, TX
09.2022 - Current
  • Provided tailored recommendations to meet the specific members needs.
  • Cultivated strong relationships with members, building rapport, fostering trust and loyalty.
  • Analyzed customer profiles to recommend optimal coverage options.
  • Successfully de-escalate situations effectively
  • Respond to objections by showing the value and provided clarity.

Customer service representative

TaskUs
San Antonio, TX
10.2018 - 09.2022
  • Resolved issues for customers and performed first call resolutions
  • Assisted with setting up subscription plans and handling transactions over the phone
  • Suggested new tactics to persuade cancelling customers to stay with the company
  • Effectively navigates multiple systems while maintaining an engaging member interaction

Member specialist

Carenet
San Antonio, TX
09.2017 - 10.2018
  • Made both inbound and outbound calls to insurance members
  • Educated members about their insurance benefits
  • Assisted members by making clinical appointments

Customer service representative

Conduit global
San Antonio, TX
06.2016 - 03.2017
  • Provided basic technical support resolving issues
  • Handled transactions and complex billing inquiries
  • Assisted callers with making updates on their phone line plans
  • Suggested new tactics to persuade canceling customers to stay with the company

Education

Highschool -

Oliver Wendell Holmes
San Antonio, TX
06.2012

Skills

  • Communication
  • Time management
  • Independent
  • Attention to detail
  • Adaptability
  • Conflict resolution
  • Professionalism
  • Licensed insurance agent
  • Rapport building

CUST

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Timeline

Insurance Sales Professional

USAA
09.2022 - Current

Customer service representative

TaskUs
10.2018 - 09.2022

Member specialist

Carenet
09.2017 - 10.2018

Customer service representative

Conduit global
06.2016 - 03.2017

Highschool -

Oliver Wendell Holmes