Summary
Overview
Work History
Education
Skills
Awards
Projects
Accomplishments
Timeline
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Mariah L Serna

San Antonio,TX

Summary

Licensed insurance professional with-in depth policy and regulations knowledge. I am a highly motivated individual with a strong determination to succeed in every aspect of work. Passionate about continuous learning, enabling quick achievement of top performance. Seeking a company that offers a solid foundation and opportunities for career advancement to pursue professional goals.

Overview

8
8
years of professional experience

Work History

Insurance Sales Professional

USAA
05.2023 - Current
  • Exceeded sales targets through effective presentation of insurance products tailored to individual needs.
  • Collaborated with underwriters to assess risk, resulting in improved policy pricing and terms.
  • Front end underwriting of acceptability guidelines and ensuring compliance with applicable laws and regulations.

Customer Service Representative

Texas Workforce Commission
09.2022 - 05.2023
  • Collected personal information from Texas claimants to file a claim for unemployment benefits.
  • Responsible for filing accurate claims by actively listening.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service/ Subject Matter Expert

TaskUs
10.2020 - 06.2022
  • I provided payroll and benefit services to employers and employees.
  • I listened attentively to concerns, researched and analyzed accounts to resolve the issue.
  • After excelling in the CSR role I got promoted as a SME to mentor my teammates.
  • I acted as a supervisor taking over escalated cases and creating team resource documents.

Customer Service Representative

Conduent
01.2020 - 10.2020
  • I handled calls on customers debit cards pertaining to unemployment, TANF, P-EBT Benefits
  • Maintained logs and documentation regarding incoming calls
  • Complied with corporate regulatory policies regarding information confidentiality and privacy

Customer Service Representative

Sears Call Center
06.2019 - 01.2020
  • I provided assistance with online orders, pitch home improvement sales
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Exceeded call metrics and monthly sales goals

Crew Team Member

Little Caesars Pizza
01.2019 - 06.2019
  • I placed orders into the POS system, handled cash and credit transactions.
  • Trained new employees on company policies and food preparation procedures.

Crew Team Member

Sonic Drive-In
06.2018 - 01.2019
  • I multitasked by taking orders, prepping drinks, and handling money
  • Rewarded employee of the month for remaining the top performer in my workspace

Crew Team Member

KFC
11.2016 - 09.2017
  • I excelled in my role taking on multiple job duties to handle the front counter on my own
  • Awarded employee of the month for being on time and promoting the most surveys

Education

GED -

John Jay High School
04.2019

Skills

  • Communication Skills
  • Fast learner
  • Work from home
  • Team Meetings
  • High-Volume Environments
  • Problem Solving
  • Attention to Detail
  • Creative Solutions
  • Organizational Systems
  • Case Notes
  • Confidential Data Protection
  • 40 WPM
  • Salesforce
  • Microsoft word
  • Microsoft spreadsheet
  • Microsoft PowerPoint
  • Microsoft excel
  • Policy analysis
  • Licensed Insurance Agent

Awards

  • Employee of the month
  • Top performer
  • Most sales

Projects

Benefits Ticket Resource Doc.

Accomplishments

  • 100% Accuracy Tech and compliance
  • Promoted to Insurance professional I after 7 months of hire.
  • Top Performer of February 2024

Timeline

Insurance Sales Professional

USAA
05.2023 - Current

Customer Service Representative

Texas Workforce Commission
09.2022 - 05.2023

Customer Service/ Subject Matter Expert

TaskUs
10.2020 - 06.2022

Customer Service Representative

Conduent
01.2020 - 10.2020

Customer Service Representative

Sears Call Center
06.2019 - 01.2020

Crew Team Member

Little Caesars Pizza
01.2019 - 06.2019

Crew Team Member

Sonic Drive-In
06.2018 - 01.2019

Crew Team Member

KFC
11.2016 - 09.2017

GED -

John Jay High School

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Mariah L Serna