Mariah L Serna
San Antonio,TX
Summary
I am a highly motivated individual with a strong determination to succeed in every aspect of work. Passionate about continuous learning, enabling quick achievement of top performance. Currently working on a masters in Computer Science. Seeking a company that offers a solid foundation and opportunities for career advancement.
Overview
9
9
years of professional experience
Work History
Insurance Sales Professional
USAA
9800 Fredericksburg Rd
05.2023 - 11.2025
- Exceeded sales targets through effective presentation of insurance products tailored to individual needs.
- Collaborated with underwriters to assess risk, resulting in improved policy pricing and terms.
- Front end underwriting of acceptability guidelines and ensuring compliance with applicable laws and regulations.
- Conducted comprehensive risk assessments to identify coverage gaps for clients.
Customer Service Representative
Texas Workforce Commission
09.2022 - 05.2023
- Collected personal information from Texas claimants to file a claim for unemployment benefits.
- Responsible for filing accurate claims by actively listening.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service/ Subject Matter Expert
TaskUs
10.2020 - 06.2022
- I provided payroll and benefit services to employers and employees.
- I listened attentively to concerns, researched and analyzed accounts to find resolution.
- After excelling in the CSR role I got promoted as a SME to mentor my teammates.
- I acted as a supervisor taking over escalated cases and creating team resource documents.
Customer Service Representative
Conduent
01.2020 - 10.2020
- I handled calls on customers debit cards pertaining to unemployment, TANF, P-EBT Benefits
- Maintained logs and documentation regarding incoming calls
- Complied with corporate regulatory policies regarding information confidentiality and privacy
Customer Service Representative
Sears Call Center
06.2019 - 01.2020
- I provided assistance with online orders, pitch home improvement sales
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Exceeded call metrics and monthly sales goals
Crew Team Member
Little Caesars Pizza
01.2019 - 06.2019
- I placed orders into the POS system, handled cash and credit transactions.
- Trained new employees on company policies and food preparation procedures.
- Worked front counter, drive-thru and other areas.
Crew Team Member
Sonic Drive-In
06.2018 - 01.2019
- I multitasked by taking orders, prepping drinks, and handling money
- Rewarded employee of the month for remaining the top performer in my workspace
Crew Team Member
KFC
11.2016 - 09.2017
- I excelled in my role taking on multiple job duties to handle the front counter on my own
- Awarded employee of the month for being on time and promoting the most surveys
Education
GED -
04.2019
Skills
- Communication Skills
- Fast learner
- Work from home
- Team Meetings
- High-Volume Environments
- Problem Solving
- Attention to Detail
- Creative Solutions
- Organizational Systems
- Case Notes
- Confidential Data Protection
- 40 WPM
- Salesforce
- Microsoft word
- Microsoft spreadsheet
- Microsoft PowerPoint
- Microsoft excel
- Policy analysis
- Licensed Insurance Agent
Awards
- Employee of the month
- Top performer
- Most sales
Projects
Benefits Ticket Resource Doc.
Accomplishments
- 100% Accuracy Tech and compliance
- Promoted to Insurance professional I after 7 months of hire.
- Top Performer of February 2024
Timeline
Insurance Sales Professional - USAA
05.2023 - 11.2025
Customer Service Representative - Texas Workforce Commission
09.2022 - 05.2023
Customer Service/ Subject Matter Expert - TaskUs
10.2020 - 06.2022
Customer Service Representative - Conduent
01.2020 - 10.2020
Customer Service Representative - Sears Call Center
06.2019 - 01.2020
Crew Team Member - Little Caesars Pizza
01.2019 - 06.2019
Crew Team Member - Sonic Drive-In
06.2018 - 01.2019
Crew Team Member - KFC
11.2016 - 09.2017
John Jay High School - GED,