Camille Papakonstantinou
Middleton,MA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
General Manager
Oath Craft Pizza
08.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Restaurant Manager
Maugus Restaurant
12.2015 - 09.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Coordinated with catering staff to deliver food services for special events and functions.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Owner/Operator
Milestone Restaurant
01.2010 - 12.2015
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and Number employees.
- Planned and executed strategies to increase customer loyalty and retention.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Purchased food and cultivated strong vendor relationships.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Associates -
Mass Bay Community College
Wellesley, MAEverett High School
Everett, MANew England Real Estate School
Skills
- Teamwork and Collaboration
- Reservation Coordination
- Developing Special Dishes and Recipes
- Catering Services
- Customer Service Best Practices
- Inventory Control
- Food Preparation and Safety
- Shift Management
- Menu Planning
- Employee Recruitment Expertise
- Equipment Maintenance
- Billing and Payment Processing
- Community Events
- Complaint Resolution
- Food and Beverage Orders
- Guest Relations
- Compliance Requirements
- Control Inventory Costs
- Restaurant Promotion Management
- Marketing and Advertising
- Vendor Negotiations
- POS Terminal Operation
- Payroll Submission
- Hiring and Training
- Investigating Complaints
- Training and Development
- Employee Performance Evaluations
- Food Allergies
- Liquor Law Compliance
- Business Operations Expertise
Timeline
General Manager
Oath Craft Pizza
08.2024 - Current
Restaurant Manager
Maugus Restaurant
12.2015 - 09.2024
Restaurant Owner/Operator
Milestone Restaurant
01.2010 - 12.2015
Associates -
Mass Bay Community College
Everett High School
New England Real Estate School